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Administrative/Clerical
Office Administrator/ Coordinator
Job Description & How to Apply Below
About
The Role
Are you a data driven administrator with a passion for customer service and process improvement? Live West is looking for a proactive and organised individual to join our Planning team as an Administrator
. This is your chance to play a vital role in ensuring our health and safety repairs are delivered efficiently and on time.
As a key member of our Planning team, you’ll be at the heart of our no-access repairs process, helping to reduce missed appointments and improve service delivery.
Key Responsibilities- Processing no access cases on Civica from start to finish with precision and care.
- Collaborating with departments like Customer Services, Enforcement, Housing, and Planning.
- Supporting the Planning team with essential administrative tasks.
- Understanding and applying legislation around no access repairs.
- Keeping your process and system knowledge up to date and compliant.
- Ensuring contact details are accurate and investigating booking issues.
- Delivering a customer-focused service with high accuracy and efficiency.
- Reporting daily on no access KPIs, tracking trends using Microsoft Excel.
- Confidently engaging with customers and colleagues about access for repairs.
At Live West, we are more than just a housing provider—we are a community. You will be part of a supportive, values-driven organisation that puts people first. We believe in collaboration, innovation, and doing the right thing. If you are ready to make a real difference and grow your career in a dynamic environment, we would love to hear from you.
This role is being offered on a full time
, permanent basis, working 37 hours per week. This role is office based, in our Exeter or Weston-super-Mare office.
To be successful in your application for the role of Administrator - Planning
, you will have the essential skills and experience for a level 1 role and the following role‑specific skills and experience:
- Excellent administrative skills.
- Good attention to detail.
- Data entry experience.
- Customer service experience.
- Strong verbal and written communication skills.
- Be confident in having open conversations with customers and the wider business regarding access for repairs.
- Experience in using a variety of IT software – including Outlook, Excel, and Microsoft Teams.
Please note:
This role is not eligible for a Cos. Applicants must have the right to work in the UK for the full duration of the role without a CoS.
- Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
* remove if scheme or office based - Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
- Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
- Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
- Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
- Family Support: Policies designed to help you balance work and family life, including a new child payment.
- Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
- Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
- Giving Back: Up to four paid volunteering days a year to support our communities.
About Us:
At Live West, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.
Our values…
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