Member Services Customer Care Coordinator

Job Details:
Member Services Customer Care Coordinator

We’re looking for a Member Services Customer Care Coordinator to join our passionate team, supporting the teachers and professionals who make Thrive such a success.

In this role, you’ll be the friendly, reliable point of contact for our members - offering excellent service and ensuring they have the resources, information, and support they need to make the most of their Thrive membership.

Your day-to-day will be varied - from responding to emails and phone enquiries, to processing certification and award applications, to updating membership information and resources within our CRM and Learning Management Systems.

Responsibilities:

• Deliver outstanding customer service to Thrive members, Licensed Practitioners, Course Leaders, and Trainers.
• Build strong, positive relationships with members through clear, engaging communication.
• Support members to maintain their licensed status and access CPD opportunities.
• Process certification and award applications using our CRM and LMS systems.
• Keep membership information and resources accurate and up to date.
• Work collaboratively across teams to ensure a seamless member experience.
• Contribute ideas to improve processes and enhance service quality.

About You:

You’ll thrive in this role if you’re customer-focused, organised and efficient, a clear communicator, tech-savvy, collaborative, and empathetic and professional.

What we Offer:

We offer a supportive, flexible, and inclusive working environment where you can learn, grow, and make a real difference.

• 36 days annual leave (28 days + 8 bank holidays), plus one additional day per year of service (up to 5 extra days).
• Hybrid working from our Exeter office.
• Flexible benefits package, including healthcare and the option to buy extra annual leave.
• Company-paid healthcare plan (after probation) including access to a private GP.
• Free life insurance (x4 salary) and pension contributions after 3 months.

We are an equal opportunities employer and welcome applications from all qualified candidates.