Customer Services Supervisor

The Opportunity :

If you're a talented, experienced Customer Services Supervisor who truly wants to deliver the highest level of customer satisfaction in a B2B and B2C environment,whilst inspiring your team to do the same, then we'd love to hear from you. You will be accountable for leading, developing and supporting a team of Customer Services Advisors, maintaining service standards and driving improvements across customer experience, sampling and display initiatives.

This is a manufacturing environment, where product satisfaction and order progressing are key.

• Lead, coach, develop and support the Customer Service Advisors to ensure strong performance and engagement.
• Develop a continuous training programme to build skills and knowledge.
• Track and report on response times, accuracy, delivery timelines, and satisfaction trends.
• Monitor team and individual performance, highlighting insights and opportunities.
• Support ERP / CRM optimisation to align service platforms with business strategies.
• Drive initiatives that integrate physical and digital touchpoints to enhance the customer journey.
• Ensure prompt and effective handling of customer enquiries and complaints.
• Handle escalated customer queries, balance B2B and B2C service needs and tailor approaches by channel.

Partner with Sales, Marketing, Purchasing, Quality and P...