Head of Project Delivery

We are seeking a highly driven Head of Project Delivery to join Digi Tickets as we continue to scale our ticketing and POS solutions across the leisure, attractions, and events sector. This is a senior leadership role responsible for the successful delivery, consistency, and quality of all customer-facing projects, from initial handover through to go‑live and post‑launch training.

As Head of Project Delivery, you will lead and develop a high-performing Projects Team, overseeing the delivery of ticketing, POS, and integrated technology solutions for new and existing clients. You will work closely with Business Development, Software Engineering, Support, and Senior Leadership to ensure projects are delivered on time, within scope, and to an exceptional standard.

You will be accountable for delivery methodology, resource planning, risk management, and continuous improvement, ensuring Digi Tickets’ project delivery function scales effectively while maintaining a strong customer experience.

• Lead, develop, and line manage the Project Delivery and Implementation team.
• Set clear expectations, objectives, and performance measures for team members.
• Conduct regular 1:1s, performance reviews, coaching, and development planning.
• Support recruitment, onboarding, and training of new delivery team members.
• Foster a high‑performing, customer‑focused culture aligned with Digi Tickets’ values.
• Manage capacity planning and resource allocation across all active projects.
• Arrange regular social activities for the Project Delivery Team.

• Own the end-to-end delivery lifecycle for all ticketing and POS projects.
• Define, maintain, and continuously improve project delivery frameworks, processes, and standards.
• Ensure clear project scope, timelines, risks, dependencies, and responsibilities are established and managed.
• Act as the senior escalation point for delivery risks, issues, delays, or client concerns.
• Ensure effective governance, reporting, and documentation across all projects.
• Maintain clear handover processes between Business Development, Project Delivery, Engineering, and Support teams.

• Build strong, trusted relationships with key client stakeholders.
• Ensure a consistent and professional customer experience throughout delivery.
• Manage expectations proactively and communicate project progress clearly.
• Work closely with the Business Development team during complex pre‑sales and onboarding transitions where required.
• Represent Project Delivery in senior internal and external stakeholder discussions.

• Work closely with Software Engineering, Product, Support, POS, and Onboarding teams to ensure technical and operational alignment.
• Collaborate with leadership to ensure delivery priorities align with commercial strategy, product roadmap, and operational capacity.
• Identify and resolve cross-functional dependencies that impact delivery outcomes.

• Monitor and improve delivery performance metrics, including timelines, customer satisfaction, and project profitability.
• Identify opportunities to improve scalability, efficiency, and consistency in project delivery.
• Contribute to the evolution of Digi Tickets’ delivery strategy as the business grows.
• Ensure compliance with internal policies, data protection, and contractual commitments.

• The role is primarily based at Digi Tickets’
  Exeter Head Office
  , with hybrid working available.
• Regular travel to client sites may be required depending on project needs.
• The successful candidate will be expected to spend significant time with delivery, engineering, and client-facing teams.

• Proven experience leading project delivery teams within a technology, SaaS, POS, or ticketing environment.
• Strong track record of delivering complex, customer-facing technology implementations.
• Demonstrable experience of line management, performance management, and team development.
• Excellent stakeholder management and communication skills.
• Strong understanding of project governance, risk management, and…