3rd Line Engineer

Ready to take your career to the next level?

We’re one of the UK’s most forward-thinking law firms, built on a foundation of innovation, collaboration, and ambition. Join us, and let’s shape the future together.

Note to agencies – we are in a period of exclusive direct sourcing for this role and are not accepting applications from agencies.

• Team: Core Infrastructure and Apps (CIA)
• Location: Hybrid working from Bristol
• Working Pattern: Full-time
• Why this role matters: This is a pivotal opportunity to provide 3rd line technical support and project deliverables for a critical line of business applications and related infrastructure.

This position reports directly to the Technical Lead and will work within our Core Infrastructure and Apps (CIA) team. This role is office based 2 days per week with some travel to other office locations anticipated.

Our team provides third line technical support and servicing across the traditional Microsoft Windows Server and Microsoft 365 ecosystems and primary Legal Applications that reside upon them.

It’s an exciting time to be joining as the roadmap over the next 2 years involves significant investment and transformation of our service to be cloud first and Azure native where possible. Some of our key projects include iManage cloud adoption, upgrades of our major legal application portfolio, integration works with firm acquisitions within the Microsoft 365 platform, replacement of ITSM tooling with Service Now, and migration of key workloads into Azure.

Provide third-line support and resolution for business‑critical applications and productivity tools, following ITIL practices.

Act as the main liaison with application vendors and internal/external teams to ensure stable, secure, and supportable solutions.

Plan, coordinate, and execute application upgrades and cloud migrations, managing risks, testing, and communications.

Contribute technical expertise to projects, including server builds, application rollouts, configurations, and cross‑team collaborations.

Maintain comprehensive technical documentation, evaluate third‑party proposals, and recommend improvements for processes and platforms.

Collaborate with Cyber Security, Managed Services, and Software & Data Engineering teams, driving efficiency, automation, and team upskilling.

We are looking for a 3rd line Application & Infrastructure Support engineer who has proven experience in enterprise application support or infrastructure engineering. Due to the applications we work with, ideally you will come from a legal or professional services background.

Ideally, you will have exposure to the following tech stack:

Windows Server Hybrid (AD, Group Policy, IIS, PKI, NPS)

Microsoft Azure (VMs, App Services, Networking, Storage, Monitor, Security & Identity Management)

Automation & Scripting:
Power Shell, Microsoft Graph, ARM templates, Logic Apps, Event Grid/Service Bus (desired)

iManage, Elite 3E, InTapp Time, Elite Matter Sphere, Chrome River/Emburse, HighQ, Litera suite

Power Platform (Power Automate, Power Apps, Dynamics 365)

Service Now, domain/certificate management, print/scan tools (Equitrac, Share Scan, Kappris)

Networking & Cisco (switching, DNS, DHCP, VLANs, Meraki)

At Foot Anstey, we’re committed to making a difference for our people, our clients, and society. Here’s what makes us stand out:

• An ambitious growth strategy that opens up opportunities for our people to make their mark.
• A client base that spans household names, thriving startups, and ambitious enterprises.
• A culture built on our values of being refreshingly human, entrepreneurial, inclusive and collaborative.
• A strong focus on being a responsible business with a commitment to sustainability and giving back to our communities.
• Comprehensive professional development and training – whatever your role and level we have training that will support you to achieve your goals.

We believe our people are our greatest asset. That’s why we offer a comprehensive benefits…