Planning Technician

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At South West Water we believe that the strongest businesses are built on solid, stable foundations — with a vision and a culture that gives them the freedom to change, improve and innovate. We’re proud to be responsible for providing reliable, efficient, high‑quality drinking water and wastewater services for the beautiful South West area. Not only are we committed to reaching net‑zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.

In this role you will be responsible for providing effective work planning, scheduling and contract management. This will include the planning and scheduling of work for the Meter Reading and Meter Maintenance Field Teams, as well as supporting the non‑household meter reading contracts. A key function of this role will be to support a multi‑skilled, proactive and flexible approach to the Work Planning team’s activities and additionally maintain field‑based performance metrics;

delivering end‑to‑end customer service to provide high quality customer care, in accordance with business priorities.

• Effective use of planning and scheduling systems to optimise productivity in the Metering Teams by identifying and issuing work based on centrally available information.
• Running reports for Company performance reporting, board report and performance management; ensuring outputs are supplied to the optimum quality and timescale.
• Admin support of the contractual measures and business systems.
• Liaise with partners and other business areas to resolve queries and respond within agreed timescales to complement resolution.
• Support all Metering Teams in delivering high levels of customer and technical service to meet business objectives and drive continued improvement.
• Work to proactively reduce and prevent Long Unread Meters.
• Be responsible for identifying and mitigating areas of risk to performance with continuous recording of daily risks and liaison with team managers to allocate resources accordingly across depot areas.

• Confident ability in using Excel.
• Good general standard of education with a minimum of GCSE Grade C or equivalent in English and Maths.
• Excellent oral and written communication skills.
• Resilience and ability to stay calm when under pressure.
• Ability to organise and prioritise.
• Build and maintain cooperative working relationships with others.

• Generous holiday allowance plus bank holidays.
• Buy or sell annual leave to offer you extra flexibility.
• Buy a bike and safety equipment tax‑free, through our Cycle to Work scheme.
• We offer free car parking at the majority of our sites.
• Take up to 26 weeks’ additional maternity leave.
• Share your parental leave and split your time off to care for your child how you choose.
• Invest in Pennon Group plc through our employee share schemes.
• We support our people by offering a free, confidential Employee Assistance Programme.
• Look after your wellbeing with our Champion Health support platform.
• Enjoy free eye tests and discounts on frames and lenses at Specsavers.
• Enjoy access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms and much more through Perkbox.
• A range of group discounts:
  The Dell Advantage Programme, Virgin Media Affinity Scheme, Vodaphone Advantage and more.
• A discretionary Bonus.
• Competitive Contributory Pension.

Closing date: 4th January 2026

• Be Rock Solid – Build trust and be trusted. Be the one we all look to and can depend on.
• Be You – We want you to bring your best everyday. Be yourself and make your mark in your individual way.
• Be the Future – Embrace change. Drive Progress. Own the challenge.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.