Team Leader; Court Services Witness Service

Location :
This is an on-site role and the postholder will need to cover Exeter Crown Court, Exeter Magistrates' Court, Barnstaple Magistrates' Court, Newton Abbot Magistrates Court, and the Remote Live Link Site (base will be Exeter)

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives from debt to evictions to trouble at work and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

The Witness Service has over 260 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales.

Last year, Citizens Advice helped 2.6 million people face-to-face, by phone, email and webchat, and we received 25 million visits to our digital advice content. We solve 7 in 10 clients' problems, and 4 in 5 tell us that advice improved their lives.

Please note, the Witness Service is due to transfer out of Citizens Advice in April 2026. This is an exciting time for the Witness Service and for you to be part of shaping our future with a new provider.

As Team Leader (Court Services) you will be in a crucial role, responsible for the effective delivery of the Witness Service within Exeter Crown Court, Exeter Magistrates Court, Barnstaple Magistrates Court, Newton Abbot Magistrates Court, and Remote Live Link Site.

You will manage, motivate and develop a team of volunteers who support witnesses in their journey through the criminal justice system. You will also line manage a Deputy Team Leader who will support you with ensuring effective delivery of the Witness Service across the courts.

You will also develop and maintain key local stakeholder relationships with a view to promoting partnership working, and enhancing service delivery standards and effectiveness.

We look for people to help us improve and transform our organisation. We can offer you the opportunity to make a genuine impact and create lasting change within an organisation that makes a difference in the lives of millions of people every year.

Are you an experienced manager of staff or volunteers looking for a new opportunity? We are looking for someone who is a great motivator and thrives on leading teams to deliver positive outcomes.

We are looking for someone with excellent management and communication skills, who can adapt to and manage change. Experience of working to agreed targets is essential for this role along with working to tight deadlines.

To apply please submit an anonymous CV and anonymous cover letter that explains, with examples, how you meet the criteria below :

• Proven experience of effectively managing and developing performance of a team of volunteers and / or staff, including recruitment, and supporting staff and / or volunteers in dealing with difficult situations.
• Proven experience of monitoring and maintaining service delivery of a team against agreed targets, identifying opportunities for improvement and implementing change to achieve this improvement through effective planning.
• Evidence of having built and developed effective and beneficial working relationships with external and internal stakeholders.

This post is subject to enhanced vetting and barring check. Some roles may require a Counter Terrorist Check.

The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right…