Operations Manager

Operations Manager

Total Contracted

Hours:

40

An exciting new Operations Manager opportunity at DX!

You will be friendly, hard‑working and love the buzz of getting things done. We value team players, and at DX we are committed to providing our people with the technical and personal skills to progress their careers.

DX is the specialist provider of customer‑driven solutions for time‑sensitive, mission‑critical, high‑value, and heavier items delivery. We routinely handle goods from many high‑street retailers and industry sectors, including homeware, fashion, optical lenses, pharmacy items, jewellery, legal documents, the UK Government, and foreign embassies for identity documents and visas. Our brand reflects our daily work, and our values set the tone for delivering the Delivered Exactly promise.

At DX, we know our people are the foundation of success. We’ll give you responsibility to develop yourself as an adaptable leader, with plenty of challenges to grow your career. If you want to develop your career, DX will provide training and opportunities. In addition, you will work with passionate and supportive people focused on meeting the Delivered Exactly promise.

This role is responsible for leading and managing operational aspects of the service centre for the DX products, ensuring achievement of budgeted and/or targeted service, cost and quality performance measures. The successful candidate will manage employed colleagues, third‑party subcontractors, and owner drivers. They will handle premises, equipment, consumables, ensuring the most cost‑effective and high‑quality performance. The role will drive and lead the change process to deliver a fully integrated service centre operation in conjunction with the General Manager.

• Evident line‑management experience in a production, logistics, mail, or parcel services environment to at least the same level of responsibility.
• Experience running a multi‑shift logistics operation.
• Proven record of delivering great service to customers and managing ongoing customer relationships.
• Experience managing a diverse workforce including subcontractors, self‑employed drivers, and PAYE drivers.
• Experience managing direct cost budgets.
• Ability to use Microsoft Excel, Word, Email, Access, PowerPoint, or similar database tools.

• Previous experience in the logistics or distribution industry.

If you have previous experience managing teams in fast‑paced mail/distribution environments and ambition to develop your leadership skills, we would love to hear from you.

• Competitive rates of pay.
• Holidays: 25 days increasing with length of service, plus bank holidays.
• Long‑service recognition scheme.
• Enhanced maternity & paternity support.
• Enhanced company pension scheme.
• Life assurance.
• Employee assistance programme including 24/7 virtual GP.
• DX discounts portal.
• Excellent opportunities for career progression and more.

We look forward to hearing from you!

Exeter, England, United Kingdom

Mid‑Senior level

Full‑time

Management

Strategic Management Services