Business Support Manager

Business Support Manager – Exeter

Are you an experienced leader with a passion for driving operational excellence? Do you thrive in a fast‑paced environment where no two days are the same? If so, this is your opportunity to take charge of the company’s central support services and play a pivotal role in shaping the future of our business.

Streets is a leading and progressive accountancy practice with multiple business entities and approximately 33 offices across the UK. We are proud to offer a comprehensive range of professional services to a diverse client base, while maintaining a collaborative culture across our growing network.

We are looking for a dynamic and commercially minded professional to lead and inspire our Business Support team. This is a high‑impact role where you’ll oversee critical functions including HR, Finance, Marketing, Compliance, Front of House, Administration, and IT, ensuring seamless operations and continuous improvement across the organisation.

• Strategic Leadership
  :
  Manage and motivate a multi‑disciplinary team, embedding a culture of excellence and innovation.
• HR Partnership
  :
  Work closely with Directors and external HR consultants to deliver strategic HR initiatives, support line managers, and champion our values.
• Finance Oversight
  :
  Supervise finance operations, monitor KPIs, and provide insightful reporting to the Senior Management Team.
• Marketing Direction
  :
  Collaborate with marketing consultants and guide the Marketing & Admin Assistant to deliver impactful campaigns.
• Client Experience
  :
  Ensure new client enquiries are handled promptly and professionally, supporting growth and client satisfaction.
• Facilities & Compliance
  :
  Maintain a premium front‑of‑house experience, manage building maintenance, health & safety, and regulatory compliance.
• IT Coordination
  :
  Oversee technology needs, liaise with external providers, and drive improvements to streamline processes.
• People Development
  :
  Conduct performance reviews, create growth plans, and foster continuous learning within the team.
• Special Projects
  :
  Lead strategic initiatives and projects as directed by the Board.

• Proven experience managing central support or business services teams.
• HR knowledge (including basic employment law) and office administration expertise.
• Commercial acumen with a continuous improvement mindset.
• Excellent communication skills and the ability to influence at all levels.
• Tech‑savvy with proficiency in Microsoft Office and cloud‑based systems.
• Ability to work autonomously, prioritise effectively, and make sound decisions.

• HR qualifications and/or experience in accountancy or professional services.

• Ability to build and sustain lasting client relationships, earning trust through professional expertise, personal service, and genuine care.
• Strategic mindset, continuously moving forward by challenging the norm and identifying smarter, more efficient ways to deliver value to clients.
• Strong sense of accountability, owning decisions and outcomes while setting high standards for self and team.
• Inclusive leadership style that fosters collaboration, encourages knowledge‑sharing, and supports colleagues across teams and locations.
• Commitment to supporting growth, both by nurturing the development of junior team members and by pursuing their own professional growth.
• Proactive approach to managing complex workloads, with the ability to balance priorities, anticipate challenges, and deliver results under pressure.
• Excellent communication and influencing skills, able to translate financial insights into clear, actionable advice for clients and stakeholders.
• Resilient and adaptable under change, maintaining a positive outlook and guiding others through challenges.
• Client‑focused outlook, acting as a true partner and extension of the client’s team, invested in their success and long‑term goals.

• Make a real impact:
  Enjoy a varied role where your decisions and leadership directly influence business performance and growth.
• Supportive leadership:
  Work alongside an experienced and collaborative senior team committed to your professional development…