Showroom Manager

Showroom Manager (12 Month Fixed Term) – Sowton, Exeter – Plumb Centre

We are Plumb Centre, part of the Wolseley Group, a leading specialist trade merchant across the UK and Ireland. We pride ourselves on putting our people and customers at the heart of everything we do, and we offer opportunities to develop skills and build careers through our award‑winning Wolseley Talent Guild.

Salary
: £35,000 + showroom commission.
Benefits
: annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential bonus, a wide range of online and high street discounts, free access to healthcare, the YuLife app, Cycle‑to‑Work scheme, and more.

• Deliver outstanding customer service at all times – friendly, polite and helpful, offering expert advice and guidance.
• Maximise sales and profit margins by understanding customer requirements and maintaining excellent product knowledge.
• Ensure compliance with all Health & Safety and PPE requirements, promoting safe working practices.
• Manage sales enquiries and quotations promptly and accurately.
• Monitor and review sales staff performance, including their account portfolios.
• Process customer orders via telephone, email, and face‑to‑face, arranging delivery or collection as required.
• Identify opportunities to upsell and secure additional sales.

• Proven experience in a retail or showroom management role, ideally within bathrooms or home improvement.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Commercial awareness with a focus on sales growth and profitability.
• Ability to manage multiple priorities and work under pressure.
• Knowledge of bathroom products and trends (or willingness to learn).