One Stop - Shift Leader

Shift Leader – One Stop Stores Ltd

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco, working in a fast paced retail environment. As a Shift Leader you will take ownership of store activities: run duty shifts, coordinate a team to deliver a clean, full store and exceed customer expectations.

You will take ownership of store activities by running duty shifts, co‑ordinating a team to deliver a clean and full store that exceeds customer expectations. The customer is at the heart of everything we do – you will constantly look for ways to improve service through on‑the‑job coaching and feedback. With your guidance the store will remain a safe place to work and shop.

• Coordinate the team to deliver the easiest shopping trip in the community.
• Opening/closing the store and completing duty cover, making sure all decisions are right for customers, colleagues, and everyone’s safety.
• Act as the go‑to person for colleagues in the absence of the Store Manager for day‑to‑day operational queries.
• Support the Store Manager to co‑ordinate seasonal, community and charity events, creating a great inclusive atmosphere.
• Ensure the store is always clean, tidy, and well presented.
• Prioritise the replenishment of products that matter to our customers.
• Make sure point of sale and shelf edge labels reflect what good looks like.
• Take immediate action for any overcharges and prevent any reoccurrence.
• Proactively manage queues in store to deliver a great shopping trip for our customers.
• Coordinate colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns.
• Be knowledgeable about the store, coordinating others to deliver practical actions to make improvements.
• Follow company health and safety routines and ensure colleagues do the same.
• Deliver communication to the team, ensuring they are kept well informed.
• Look at ways to simplify operations and share ideas with the Store Manager.
• Always put the customer first and consider them in everything you do.
• Resolve customer queries, leaving them with a smile on their face.
• Adjust the service you give each customer to meet their needs.
• Recognise and celebrate colleagues giving great service.
• Identify obstacles to delivering a great service and help remove them.
• Resolve colleague queries in the absence of the Store Manager, or raise them to the Store Manager where appropriate.
• Ensure the store is staffed appropriately, reacting to short‑term absences/sickness by finding cover for shifts.
• Be a recognised keyholder for the store, attending alarm call‑outs where necessary to ensure safety and security.
• Monitor and act on internal communications, ensuring messages are actioned in a timely manner and colleagues are kept informed.
• Coordinate colleagues to meet the needs of customers and store operations, feeding back to the Store Manager any issues with colleagues in the building during shifts.
• Balance your time across service and replenishment areas of the store.
• Actively support the Store Manager in managing absence within the store, ensuring return‑to‑work interviews are conducted for CSA colleagues and absence triggers reported and acted upon in line with the One Stop absence policy procedures.
• Build meaningful relationships with your Area Manager & People Partner, ensuring you have the knowledge, ability and confidence to escalated relevant issues in a timely manner, seek advice and support when needed, and benefit from in‑the‑moment coaching opportunities.
• If this store has a Post Office Local, your duties will include day‑to‑day operations of the post office and you will have to undertake a Post Office Financial and criminal conviction background check.

• Communication Skills
• Customer Focus
• Problem‑Solving
• Teamwork
• Attention to Detail
• Adaptability
• Technical Skills
• Time Management

One Stop is committed to making everyday life easier for our customers. With a strong presence in local communities we offer quality products at great value, alongside friendly and helpful service. As part of the Tesco Group we combine the benefits of a large organisation with the…