Commercial Sales Executive

Van Sales Executive Purpose of the role

To represent the sales team in a positive professional manner.

• Maximising LCV Sales with associated finance and accessories.
• Liaison with affiliate sites to achieve individual and overall targets.
• Document and process Incoming lead management (online telephone email EMS walk in).
• Predictive Marketing second wave calls subject to GDPR guidelines.
• Visual Health Check deferred work follow-ups.
• Retention / maturing contract follow ups (both finance and service).
• Test drive bookings.
• Promotion of all Connectivity options with vehicles
• Imaging / video of used vehicles when required highlighting features and benefits.
• Hold online and face‑to‑face sales presentations providing customers with information and advice on commercial vehicles equipment and accessories.
• Work with Marketing to promote vehicles & the brand in the most effective way.
• Conclude sales contracts, making required amendments, manage orders and supervise order processing.
• Be pro‑active in understanding your sales area, follow‑up all contacts; process and manage your customer database ensuring it is always up to date.
• Update and improve product knowledge staying up to date with the brand and competitors offers.
• Respond to all enquiries in a timely and professional manner advising visitors on vehicles equipment prices conditions and technical data.
• Assist analysis of online advert performance and advise necessary updates to improve views and enquiries.
• Manage and respond to the live chat software on our various websites when required.
• Work with the Finance & Insurance team to promote attractive weekly / monthly prices using finance terms.
• Achieve / exceed individual sales targets
• Maintain awareness of competitors offers including promotional activity and products.
• Agree with customers when the vehicle is to be handed over (date delivery etc.) handover vehicle and organise customer introductions to the vehicle.

• Previous commercial vehicle sales experience.
• An understanding of online used advertising platforms for commercial vehicles including but not limited to Autotrader, Exchange & Mart, and eBay.
• Experience of delivering exceptional customer service.
• Sales Executives must be articulate, able to argue logically and clearly, hold customers in high esteem, demonstrate reliability, honesty and trustworthiness.
• Must understand basic sales processes prospecting through to closing business.
• Have confident IT skills and be able to use both Internet systems and Microsoft Windows applications.

• Logistics & Procurement
• Communication
• ABB
• Client Services
• Lorry Driving
• Document Management

Full-Time

1

45000 - 55000