Operations Support Agent

Operations Support Agent

Operations Support Agent at Fed Ex.

Working hours
: 40 hours

Shift Pattern
:
Monday to Friday, 05:00-13:30 (30 minute break)

Salary
: £14.02 per hour

You will be responsible for the following

• Answering incoming calls from customers in relation to collection requests, along with delivery queries.
• Sorting and allocating premium and distance deliveries.
• Checking and investigating (when needed) failed deliveries/collections.
• Prioritising and re-allocating failures for the next day delivery as required.
• Using the Customer Delivery Option system to effectively manage customer requests.
• Allocating collections to routes as required.
• Inputting data into our tracking system.
• Maintaining clear and effective communications/collaboration with the team, managers and other depots.
• Following Fed Ex processes, procedures and controls, as well as external regulatory requirements.
• Completing daily reports within time frames.

You will also provide support to your supervisor, office/warehouse team and drivers as required within the location, whilst complying with all local and corporate legal requirements and ensuring the safe and secure movement of all freight.

Being part of the team you’ll ensure that customers' urgent packages get to the right place, on time. You will be part of a busy transport office team, working to tight deadlines and fast-moving situations whilst providing customers a high quality customer service and making every experience outstanding.

Full training will be given along with a competitive salary and benefits package.

We also offer excellent career opportunities for those who are keen to progress in a supportive "can do" and rapidly expanding environment.

Diversity & Inclusion is more than the workplace. It’s the cultures we celebrate, the dreams we inspire, and creating a global community where everyone is accepted. At Fed Ex, diversity and inclusion happens because we do it together.

Fed Ex in the UK is Disability Confident ‘Committed’.

Fed Ex was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.

• Entry level

• Full-time

• Management and Manufacturing

• Freight and Package Transportation