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Customer Care Leader – Coaching & Ops

Job in Fairborn, Greene County, Ohio, 45324, USA
Listing for: Morris Furniture Company, Inc.
Full Time position Listed on 2026-11-05
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Management, Client Relationship Management, Bilingual
  • Management
    Client Relationship Management
Salary/Wage Range or Industry Benchmark: 52000 - 75000 USD Yearly USD 52000.00 75000.00 YEAR

Job Description & How to Apply Below

Morris Furniture Company, Inc. is seeking a Customer Care Supervisor to coach, train, and develop agents across calls, emails, chats, and texts. This role drives service excellence by elevating agent skills, monitoring performance, and ensuring timely resolution of customer issues.

You will lead teams, coordinate training content, and collaborate with internal and external partners to improve processes and reduce escalations. A high-volume contact center background is essential.

For the Customer Care Leader – Coaching & Ops position at Morris Furniture Company, Inc., we are reviewing applications now.

The following position is for a Customer Care Leader – Coaching & Ops with Morris Furniture Company, Inc.

Our organisation is growing, and we are hiring a Customer Care Leader – Coaching & Ops in Fairborn, OH, United States.

This position is for the Customer Care Leader – Coaching & Ops role at Morris Furniture Company, Inc.

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