Service Manager; Assistance

Service Manager

$85000 - $110000 per year | Fairhaven, MA | On-site | Permanent

Service Manager – Commercial Doors, Docks & HVAC | Leadership Opportunity A bit about us:

The Service Manager is the heartbeat of the department! If you love leading technicians, solving problems, and having the autonomy to run your department, this could be the perfect opportunity.

We are a growing commercial service organization specializing in the installation, maintenance, and repair of essential facility equipment. Our teams support customers across commercial overhead doors, loading docks, gates, access control, and related mechanical systems.

We take pride in delivering quality work, supporting our technicians, and building lasting customer relationships. We're looking for hands‑on leaders who understand the commercial service industry and know what it takes to keep field operations running efficiently.

Why join us?

• Leadership & Autonomy:
  Take ownership of your service department with the trust and support of leadership.
• Career Advancement:
  Opportunity to grow into Branch Manager, Operations Manager, or regional leadership positions.
• Growing Organization:
  Join an expanding business with long‑term opportunities for professional growth.
• Team-First Culture:
  Work alongside experienced technicians and leaders who value teamwork, accountability, and mutual respect.
• Hands‑On Leadership:
  Be the go‑to problem solver, not just someone managing a dispatch schedule.
• Operational Impact:
  Help improve technician productivity, service quality, customer satisfaction, and department profitability.
• Competitive Compensation:
  Competitive salary, benefits, and potential additional compensation opportunities.

Job Details

We are seeking an experienced Service Manager to oversee daily field‑service operations, lead technicians, coordinate scheduling and dispatch, and ensure exceptional customer service.

Our ideal candidate has experience in commercial overhead doors, loading docks, gates, elevators, commercial HVAC, mechanical service, industrial equipment repair, or a closely related commercial field‑service industry.

This is a hands‑on leadership role requiring someone who understands the technical and operational challenges of managing field technicians and commercial service customers.

What You'll Do

• Lead, coach, and develop a team of field‑service technicians performing commercial equipment repairs, maintenance, and installations.
• Oversee daily technician scheduling, dispatch, work orders, and service priorities.
• Coordinate emergency service calls, preventative maintenance, equipment repairs, and customer requests.
• Provide technical guidance and troubleshooting support to technicians in the field.
• Monitor technician productivity, labor utilization, job costs, service margins, and operational KPIs.
• Manage customer escalations, resolve service issues, and maintain strong commercial customer relationships.
• Collaborate with parts, purchasing, sales, estimating, and installation teams to ensure timely service delivery.
• Ensure technicians have the necessary equipment, materials, training, and resources to complete jobs successfully.
• Support hiring, onboarding, training, performance evaluations, and employee development.
• Promote a safety‑first culture and ensure compliance with OSHA and company safety standards.
• Identify opportunities to improve dispatch efficiency, service response times, profitability, and customer satisfaction.
• Assist with preventative maintenance programs, recurring service agreements, and customer retention initiatives.
• Maintain accurate service records, reporting, and operational documentation.

What We're Looking For

Required Qualifications

• Proven experience as a Service Manager, Field Service Manager, Service Supervisor,…