Service Technician

Overview

Join to apply for the SERVICE TECHNICIAN role at Ernest Doe & Sons Ltd
. We’re looking for a Service Technician to become a part of our professional team at our Fakenham branch in Norfolk.

This is a fantastic opportunity to work with a well-established company trading and operating from 20 locations, covering Essex, Herts, Suffolk, Norfolk, Cambridge, Lincolnshire, Kent, Surrey and Sussex.

We have won industry awards in recent years, including the New Holland Service Excellence (Net Promoter Score) Award (Agriculture), New Holland Telehandler Dealer of the Year (Agriculture), Dalbo European Dealer of the Year (Agriculture) and Hyundai Dealer of the Year (Construction).

As a Service Technician, you’ll play a key role in maintaining and repairing a variety of machinery sold by our sales teams. You’ll report directly to the Service Manager and take pride in delivering excellent service to our customers across the region.

We’re seeking someone who is practical, proactive and customer-focused, with a strong technical background. Ideally, you’ll bring:

• Experience in the Agricultural or Horticultural industry (preferred)
• Strong diagnostic and repair skills, including use of the latest software
• Ability to handle internal, warranty, and chargeable repairs with precision
• Confidence working with heavy machinery and tools
• A strong sense of initiative and ability to work independently or as part of a team
• Excellent communication and customer service skills
• A full, clean UK driving licence
• Good general fitness and a professional appearance
• Commitment to following health and safety procedures at all times

• Start Date:
  
  Immediate (subject to replacement of current role)
• Hours:
  
  39 hours per week, Mon–Thurs: 8am–5pm, Fri: 8am–4pm (1-hour unpaid lunch break)
• Salary:
  Competitive hourly rate (based on experience)
• Benefits: 32 days holiday (inc bank holidays), company van, workplace pension, life assurance (2 x salary), country store staff discount, company sick pay scheme, flu jabs and employee referral scheme.

• Employment type:
  
  Full-time
• Seniority level:
  Entry level
• Job function:
  Information Technology
• Industries:
  Machinery Manufacturing

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