Desktop Support Engineer - 1st and 2nd Line Hybrid

Desktop Support Engineer - 1 st and 2 nd Line - Falkirk
- Hybrid - £40,000

Service Desk based - front line support

A highly successful and rapidly growing business based in Falkirk, Scotland are looking for a personable IT Support Engineer to join their Service Desk Team. Supporting the Service Desk Manager you will provide an excellent 1 st and 2 nd line support service to internal IT users, clients and VIPs. This is front line, customer facing hands on technical role supporting a Windows and M365 environment.

Please note - hybrid working is offered - 3 days per week in the Falkirk office and 2 at home.

Key responsibilities of this Service Desk Engineer role are:

Investigating, diagnosing, troubleshooting and resolving issues for office based and remote users to agreed SLAs

Providing 1 st and 2 nd line desktop, laptop and mobile device support across a variety of systems and services including M365

Completing ad hoc project work such as device builds, IT onboarding and application deployment

Previous experience across the following technologies is essential:

Windows 10 and Windows 11

Microsoft Office applications both desktop and M365 deployed:
Word, Excel, Teams, Outlook, Share Point

Mobile device (including via MDM) mostly Android and laptop estates

VPN

Good understanding of security good practices

Good documentation skills

The ideal candidate will have previous experience as a Service Desk Analyst or IT Support Engineer. You will have strong incident resolution, service request fulfilment, asset and configuration and database management skills. ITIL Foundation accreditation is a bonus.

The salary on offer for this role is £35,000 - £40,000 (depending on experience) plus benefits.