Home Care Administrator

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Home Care Administrator

Management

30+ days ago Requisition

Salary Range: $40.00 To $50.00 Hourly

ARCA Health Visiting Nurse Program Director Reports To

Chief Executive Officer and Chief Operating Officer

Position Summary

Are you a mission-driven healthcare leader who enjoys building strong teams, improving operations, and making a lasting difference in the lives of patients and families?

ARCA Health is committed to improving the health and well-being of the individuals and families we serve across the Commonwealth of Massachusetts by providing responsive, compassionate, and coordinated care. The Program Director plays a critical leadership role in advancing this mission by ensuring patients receive exceptional care that helps them remain healthy, safe, supported, and connected in their homes and communities.

The Program Director leads all aspects of the Visiting Nurse Program, including clinical operations, staffing, quality, compliance, financial performance, patient and family satisfaction, and team development. This leader creates a culture that reflects ARCA Health's CARES Values of Courtesy, Accountability, Respect, Excellence, and Service while advancing the organization's vision of becoming the leading service-driven healthcare organization in Massachusetts.

1. Program Leadership & Strategic Management Functions

• Provide leadership for all program operations.
• Establish goals, priorities, and performance expectations aligned with ARCA Health's mission and strategic objectives.
• Develop and implement annual program plans.
• Monitor program growth, capacity, and service delivery.
• Lead continuous improvement initiatives that improve patient outcomes and caregiver experiences.
• Build a high-performing culture rooted in service excellence, accountability, and teamwork.
• Partner with executive leadership to expand access to high-quality care across the communities we serve.
• Promote innovation, integration of services, and proactive care delivery.

Performance Objectives

• Meet or exceed annual growth and operational goals.
• Maintain a highly engaged workforce.
• Implement meaningful service and quality improvements annually.
• Increase access to home-based care services while maintaining quality standards.

2. Regulatory Compliance & Accreditation Functions

• Ensure compliance with all Mass Health regulations and agency policies.
• Maintain audit readiness at all times.
• Oversee regulatory submissions, reports, and required documentation.
• Ensure policies and procedures are current and consistently followed.
• Lead responses to audits, surveys, investigations, and inspections.
• Promote a culture of accountability, ethical conduct, and operational integrity.

Performance Objectives

• Zero critical compliance findings.
• 100% on-time submission of required reports.
• Successful completion of audits and surveys.

3. Clinical Quality & Service Excellence Functions

• Oversee implementation of plans of care.
• Ensure accurate physician orders and recertifications.
• Monitor quality outcomes and patient safety indicators.
• Support RN Supervisors in maintaining clinical excellence.
• Ensure supervisory visits are completed as required.
• Review incidents, trends, and quality concerns.
• Lead quality improvement initiatives that reduce hospitalizations, prevent unnecessary emergencies, and improve quality of life.
• Ensure care is responsive, compassionate, coordinated, and patient-centered.

Performance Objectives

• High-quality care delivered consistently.
• Improved patient outcomes.
• Reduced risk events and preventable hospital utilization.
• Timely resolution of quality concerns.

4. Operations & Staffing Management Functions

• Oversee patient scheduling and staffing operations.
• Monitor staffing capacity and workforce needs.
• Ensure efficient allocation of nursing resources.
• Develop recruitment and retention strategies.
• Prevent scheduling gaps and missed visits.
• Ensure services begin promptly after authorization.
• Create a supportive work environment where staff feel valued, respected, and empowered to succeed.

Performance Objectives

• Reduced scheduling disruptions.
• Improved workforce retention.
• Efficient utilization of staff resources.

5. Team Development & Leadership Functions

• Directly supervise RN Supervisors and administrative staff.
• Conduct performance reviews and coaching sessions.
• Support leadership development and succession planning.
• Promote accountability, professional growth,…