System Administrator; IT Operations; Secret Clearance Required

System Administrator (IT Operations)

Work Hours:

2pm-10:30pm Tuesday
- Saturday

The IT Operations team currently oversees the management and upkeep of the organization's IT infrastructure. Our expertise encompasses understanding of the organization's systems, applications, and technologies. Our responsibilities extend to network operations, server management, system monitoring, incident response, and monitoring the availability, performance, and security of IT services. We also actively contribute to the development of knowledge bases, documentation, and training materials to improve overall support effectiveness

The IT Operations team manages and supports the organization’s IT infrastructure, systems, applications, and technologies. Responsibilities include network operations, server administration, system monitoring, incident response, and maintaining the availability, performance, and security of IT services. The team also develops documentation, knowledge articles, and training materials to improve support effectiveness.

The System Administrator provides advanced technical expertise and operational leadership in a 24x7x365 environment. This position independently maintains and optimizes IT systems to ensure availability, performance, and security. The role requires sound judgment, initiative, and proactive problem-solving.

• Administer, maintain, and enhance physical and virtual servers, storage, and network systems.
• Monitor system performance, resolve incidents, and fulfill service requests using ITSM tools such as Service Now.
• Troubleshoot hardware, software, and network issues across Windows, Linux, and Cisco environments.
• Coordinate with external partners, including the Army and DISA, on escalated issues outside program control.
• Manage Active Directory and essential IT services, including user access, patching, and system updates.
• Implement cybersecurity controls in accordance with DoW and organizational requirements, including audits and security assessments.
• Develop, maintain, and test disaster recovery, business continuity, backup, and restoration procedures.
• Create and update system documentation, diagrams, knowledge articles, and standard operating procedures.
• Analyze recurring problems and recommend process or system improvements.
• Provide technical guidance and mentorship to end users and junior IT staff.

Education: High school diploma required. An associate or bachelor’s degree in IT or a related technical discipline is preferred. An equivalent combination of education, certifications, training, and experience may be considered.

Experience: At least three years of related system administration or IT operations experience.

• Proficiency with Windows, Linux, and Cisco network systems.
• Experience using ITSM tools, such as Service Now, for ticket management and workflow tracking.
• Strong knowledge of virtualization, patch management, and network security principles.

• Must meet DoW 8570.01-M IAT Level II baseline certification requirements, such as CompTIA Security+ CE, before starting.
• Must obtain a computing environment certification, such as ITIL 4 Foundation, within six months of hire.
• When DoW 8140 requirements are implemented on the program or contract, employees must meet the applicable certification standards.

Security Clearance: An active Secret security clearance is required and must be maintained.

• Ability to exercise independent judgment, prioritize work, and resolve complex issues with minimal supervision.
• Excellent analytical, communication, and documentation skills.
• Demonstrated reliability, professionalism, and attention to detail.
• Ability to collaborate…