Customer Account Rep

Customer Account Rep role at Parker Hannifin

Location:

Fareham, United Kingdom

Hours:

Mon – Thurs (08:00 – 16:30), Fri (08:00 – 13:00)

Duration:
Permanent

We are looking for a proactive and customer‑focused Customer Account Representative to join our team in Fareham. This is an excellent opportunity for someone who thrives in a fast‑paced environment and enjoys building strong customer relationships while working closely with internal teams.

You’ll play a key role in supporting a portfolio of customer accounts, acting as the primary point of contact and ensuring world‑class service delivery. From responding to enquiries and preparing quotations to supporting forecasting and order management, this role is central to both customer satisfaction and operational success.

• Support the management of multiple customer accounts, including order books and customer portals
• Act as the voice of the customer, ensuring timely and effective resolution of enquiries and orders
• Assist with costing and quotation preparation, ensuring accuracy and internal approval
• Collaborate with planning teams to support monthly and annual demand forecasting
• Process and review customer purchase orders within the ERP system
• Support contract reviews and liaise with OEMs to ensure customer requirements are met
• Work closely with internal stakeholders across customer service, planning, commercial, and operations

• Experience working in a fast‑paced customer service or customer support environment
• Strong verbal and written communication skills with the ability to influence stakeholders
• A proactive, organized, and solutions‑focused mindset
• Excellent attention to detail and ability to follow processes
• Sales support, or administrative experience, ideally within the aerospace, automotive, or manufacturing industry

• Funded membership of a professional body
• Focused career development planning with opportunities to progress
• Pension scheme with up to 10% matching company contribution
• Income protection scheme
• Life assurance x4 basic salary
• Share buying scheme
• 25 days holiday, plus bank holidays, with the option to buy and sell up to 5 days
• Service‑related holiday (3 years = 1 day and increase up to max 5 days)
• Cash plan or private medical cover
• Employee assistance program for health & wellbeing
• Free on‑site car parking
• Employee referral scheme
• An on‑site restaurant and Starbucks offering subsidised food
• Employee perks – discounts on a wide variety of goods and services