Underwriting and Completions Consultant

Senior Talent Acquisition Partner - OSB Group

About the team:

The underwriting department supports the Bank by processing mortgage applications for new and existing borrowers, ensuring that the Bank's lending policy and appetite for risk are correctly applied. They adhere to the relevant regulatory requirements, with fair customer outcomes a high priority at all times.

As Underwriting and Completions Consultant, you will have the opportunity to provide excellent customer service to all internal and external customers whilst maintaining quality with assessment of key underwriting and completions documents.

You will be responsible for key stakeholder management of inbound and outbound calls with brokers and solicitors as well as driving pipeline chasing from full application to completion.

Your responsibilities will include:

• Providing a consistently high quality of customer service to both external and internal customers whilst managing inbound and outbound calls with brokers and solicitors as well as driving pipeline chasing from full application to completion.
• Ensuring that all enquiries and complex queries relating to Underwriting and Completions are dealt with promptly, efficiently and in accordance with the Bank's service standards, policies and procedures and the UK Finance Mortgage Lenders Handbook for Conveyancers.
• Assess mortgage application & post offer documents and Process Certificate of Titles in line with the Bank's policy and standards.
• Manage escalation calls from mortgage intermediaries and Solicitors.
• Liaise with underwriters and legal where necessary on complex policy decisions.
• Provide referral/recommendations to Underwriters for offer approvals with rationale support.
• Identify any potentially fraudulent activity and elevate any concerns to Management or the appropriate person in line with procedure.

We offer a base salary dependent on experience of between €25,000 - €26,000 and a competitive benefits package including:

• Enhanced family-focused benefits
• Hybrid-working of 3 days based in the office and 2 at home following probation
• Annual bonus opportunity

OSB Group is a specialist mortgage lender and retail savings bank. Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment!

• Previous customer services experience within a regulated environment (financial services, banking or utilities)
• Confident speaking to customers on the phone in relation to mortgage application processing
• Strong knowledge in stakeholder management, hitting KPI's and knowledge of mortgages is desirable

Interested? Apply now! Still considering? Hear from our team or learn more about our recruitment process: OSB Careers.

We believe in a personalised and inclusive approach, ensuring the process is relevant and conversational. If you need any adjustments or support, we're here to make sure you can show your best self.

Not sure if you meet all the criteria? Let us decide. Studies show that candidates from underrepresented backgrounds often feel they need to meet 100% of the criteria before applying. At OSB, we value the unique perspectives and experiences that diversity brings. We're committed to creating an inclusive space where everyone feels empowered to apply - even if you don't check every box.

We actively promote diversity at all levels, with Board-level Diversity Champions monitoring our progress. We're proud to be signatories of the Women in Finance Charter, supporting the growth of senior women in our sector. Our commitment extends to treating all employees and applicants equitably, ensuring fairness and respect for all.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Customer Service
• Industries:
  Banking