Information Technology Support Technician

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• Plus excellent company benefits including a Competitive Employer Pension Scheme and BUPA

Our client are looking for a 1st / 2nd Line Support Technician to join and become a valued team member, who will contribute and provide desk support to our customers assisting them with hardware and software problems via phone, email and in person within the EPoS environment.

As a 2nd Line Support Technician you will communicate with customers effectively supporting their IT issues within the EPoS environment and ESCALATE issues when required.

• Over 1 year of experience in an IT Support Technician role desirable
• Ability to meet deadlines and work within a team.
• Understanding of EPoS systems desirable
• Understanding of Servers, TCP/IP or experience using VNC all desirable

• Provide 1st/ 2nd Line technical support
• Manage work queues and prioritise calls, re-assigning work where and when necessary to ensure compliance with SLA's
• Install, upgrade, support and troubleshoot in-house EPoS Application
• Experience of SQL Server and windows server
• Install, upgrade, support and troubleshoot in house back-office application
• Diagnose and quickly resolve a wide range of EPoS, Windows, and networking problems to help minimise downtime
• Troubleshooting network connectivity in a LAN/WAN environment

Please call John Noonan here at ISR Recruitment on  to learn more about our client working at the forefront IT service and solutions?

Associate

Full-time

Information Technology

IT System Training and Support, IT System Operations and Maintenance, and IT System Installation and Disposal

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