1st/2nd Line Support Technician
Job in
Fareham, Hampshire County, PO16, England, UK
Listed on 2026-01-09
Listing for:
Deerfoot Recruitment Solutions
Full Time
position Listed on 2026-01-09
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support
Job Description & How to Apply Below
1st / 2nd Line Support Technician (Progression to Helpdesk Team Leader)
Fareham, Hampshire
£27,000 - £32,000 per year
We are seeking a 1st/2nd Line Support Technician to deliver high-quality IT support within a fast‑paced software environment
. You will support users with hardware and software issues via phone, email, remote access, and in‑person interactions, ensuring excellent customer service and minimising downtime.
- Install, upgrade, and troubleshoot Windows and hardware systems
- Log, manage, and resolve support tickets in line with SLAs
- Troubleshoot LAN/WAN and TCP/IP networking issues
- Escalate complex issues where required
- Participate in an on‑call rota (once competent)
- 1-2 years' experience in an IT support role
- Knowledge of EPoS systems, Windows OS, networking, and desktop hardware
- Experience with remote support tools, SQL Server, and Microsoft services
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×