Software Asset Manager

Roles & Responsibilities

Key Responsibilities

- Manage the end-to-end software asset lifecycle — from acquisition and deployment to maintenance and retirement.
- Maintain and update a centralized inventory of software assets through SAM and IT Asset Management (ITAM) tools (e.g., Flexera, Snow, Service Now, Manage Engine).
- Collaborate with IT Infrastructure and Operations teams to ensure accurate mapping of software installations across servers, devices, and users.
- Integrate software asset data with the CMDB and IT service management platforms to support broader IT management and change processes.
- Support IT Management in decision-making by providing data-driven insights into software usage, license compliance, and vendor performance.
- Ensure software installations are aligned with IT security policies and compliance requirements.
- Partner with IT Procurement and Finance to manage renewals, budget forecasts, and contract negotiations.
- Contribute to IT governance by developing and enforcing policies for software usage, approval workflows, and asset lifecycle management.
- Assist with software audits and provide reports to both internal and external stakeholders.
- Continuously evaluate tools, processes, and policies to improve SAM and IT asset control maturity.
- Able to perform troubleshooting at their end itself in case of any technical glinch observed at EU part regarding licenses.

Qualifications

Education & Experience:

- Bachelor’s degree in information technology, Computer Science, Business, or a related field.
- Atleast 3-5 years of experience in Software Asset Management, IT Asset Management, or related IT operations roles.
- Prior experience working in IT Services, Managed Services, or consulting environments is preferred.

Certifications (preferred):

- Certified Software Asset Manager (CSAM), ITIL, or related certifications in ITAM or SAM.

Tools &

Skills:

- Proficiency in SAM/ITAM tools like Flexera, Snow, Service Now SAM Pro, or others. Knowledge of SNOW tool will be preferred.
- Strong understanding of software licensing models and compliance requirements for vendors like Microsoft, Oracle, IBM, and Adobe.
- Working knowledge of ITIL processes and integration with IT service management platforms.
- Strong analytical, documentation, and reporting skills; experience with Excel and BI tools (Power BI, Tableau).
- Ability to collaborate across IT, finance, procurement, and audit teams.
- Excellent communication and problem-solving skills.