Customer Success Engineer

Harwell Campus, Oxfordshire | £30,000–£45,000 | Up to 50% international travel

Quantum Detectors designs and delivers advanced detector technology used in X-ray and Electron Microscopy applications at the world’s leading research facilities. Our products help scientists push the boundaries of what’s possible, from materials science to medicine to next‑gen energy research.

We’re looking for a curious, hands‑on Customer Success Engineer who loves solving problems, enjoys working closely with people, and is excited by a role with significant international travel. If you’re energised by technical challenges and human connection, you’ll thrive here.

Join a friendly, science‑driven team helping world‑leading research facilities get the best out of cutting‑edge detector technology. If you love hands‑on technical work, solving problems, meeting people, and travelling the world then this is the role for you.

• Install, commission, and acceptance‑test detector systems (on‑site and remote)
• Deliver training to users after installation
• Troubleshoot hardware and software issues
• Own customer support cases from first contact to resolution
• Escalate complex issues to engineering teams
• Maintain clear documentation and service records
• Spot recurring issues and work with teams to improve reliability
• Travel internationally to research facilities (up to 50%)

• Hands‑on experience in technical support, service, or maintenance
• Confident with oscilloscopes, test equipment, Windows & Linux
• Strong communicator who enjoys working with customers
• Proactive, detail‑focused problem solver
• Bonus: experience with scientific instrumentation, programming, or radiation safety

• 30 days holiday + public holidays
• Enhanced pension
• 35‑hour week
• Training across installation, applications, and system integration

If you want hands‑on engineering, global travel, and the chance to support scientific discovery — we’d love to hear from you.

Contract type

Permanent

Hours

35 hours per week

£30,000 – £45,000 per year

30 days holiday plus bank holidays, enhanced pension, modern facilities including a gym at Harwell Campus