Operations Team Leader

We are looking for a proactive and highly organised Operations Team Leader to oversee daily operational workflows and ensure compliance. In this pivotal role, you’ll manage ticket queues, allocate tasks across the team, and drive continuous improvement across the business. You’ll also take ownership of maintaining ISO
9001 and Health & Safety certifications, ensuring processes are efficient, compliant, and regularly audited.
  
Salary:
Up to £33,000 per annum depending on experience

Location:

Near Farnborough

Contract:

Permanent, full time, office based
  
Key responsibilities
 
Ticket management:
Monitor and manage ticket queues and allocate tasks to ensure timely resolution.
Provide guidance, support, and oversight to the operations team, fostering accountability and collaboration.
Maintain and update ISO
9001 and Health & Safety certifications.
Conduct regular audits of business processes to ensure compliance, efficiency, and effectiveness.
Update records and devise improvements to enhance operational performance and compliance.
Provide regular reports to the Head of Business Operations on operational performance, certification status, and audit outcomes.

Attributes
 
Knowledge of ISO
9001 standards and Health & Safety compliance
Strong organisational and record-keeping skills

Experience with ticketing systems (Halo or similar)
Excellent communication abilities
Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
Analytical mindset with a focus on continuous improvement  Benefits
 
25 days annual leave as standard, with the option to purchase additional days
Enhanced pension scheme
Enhanced maternity and paternity leave
Death in service
Modern office space
Free parking
Subsidised restaurant
On-site gym and café