3rd Line Infrastructure & Cloud Support Engineer

About Arc:

Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a range of services, including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, Power Apps and AI. Our team is dedicated to delivering outstanding customer service and technical expertise to help businesses succeed.

This is a great opportunity to join an expanding cloud lead business growing rapidly within the MSP space. The immediate role will be to support the internal support desk with 3rd line tickets, taking on all complex tickets supporting various clients from different verticals.

The candidate should have excellent knowledge and a broad understanding of all technical areas run within a general MSP environment.

The candidate will be expected to work from our Yateley office, helping support the 1st line teams with escalations and also be a mentor to 2nd line members. As part of the group, you will be responsible for managing and resolving tickets before then escalating to 4th dedicated support areas within the group. Your time will be mixed between Yateley and Basildon in terms of support tickets, and occasionally there may be a call to visit sites for technical issues, although this will not be your primary function.

• VMware & Hyper V & hyper converged in-depth knowledge build & support
• SAN, ISCSI, VSAN & storage technology
• Microsoft Azure Cloud stack
• Private cloud
• 365 Modern workplace and Entra
• Active directory and group policy
• Entra
  
  AD Hybrid environment
• Microsoft Intune & defender
• Microsoft Purview
• Backup and recovery solutions
• Switches all layers including config of VLAN and advance switching
• Wireless technology and deployment
• Firewall, Watchguard, Cisco, Fortinet command line and GUI based
• Routing, ISP Internet and cable technology
• Windows Server & Linux based
• Minimum 5 years experience within IT infrastructure

• A dynamic and supportive working environment.
• Opportunities for career progression within the company.
• Ongoing training and professional development.
• Competitive salary.

• Current Microsoft certifications covering Infrastructure Azure a benefit
• Previous Microsoft MCSE/MCSA/MCO/MCTS

Diversity & Inclusion: We celebrate diverse backgrounds and perspectives; they make us stronger. If you’re excited about this role, apply even if your experience doesn’t align perfectly. If not this one, you could be just the right fit for other roles we are recruiting for. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

All applicants must have the right to live and work in the UK. We cannot offer sponsorship at this time.

We are committed to providing reasonable adjustments for any candidates with disabilities. If you require adjustments, please outline these requirements in your application.