Rotary Operations Controller - EU

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Established in 2009, Flexjet Helicopters is one of the UK’s leading helicopter charter companies, serving the UK and beyond with its fleet of AW109, AW139, S76 & S92 helicopters based in the South of England and London. The company has recently become part of the One Sky group, and will be operating alongside Flexjet, the Group’s market-leading private jet provider. As a result, Flexjet Helicopters is continuing its growth in the charter market and recruiting accordingly, looking further ahead the company is strongly positioning for its forthcoming evolution in electric aviation.

• Oversee aircraft availability and coordinate with relevant departments as needed.
• Plan and optimise flight schedules within regulatory, customer service, and business requirements.
• Manage handling and coordinate all flight-related services, including overflight permits and communication with Aviation Authorities.
• Provide technical support to the sales and client services teams, including trip support and Flight Suitability Checks.
• Conduct worldwide flight planning in compliance with the Operations Manual, procedures, and regulations, with a strong emphasis on safety.
• Monitor and support flights in progress, assisting flight crews with meteorological analysis, aeronautical charts, ATS monitoring, and route optimisation.
• Evaluate and implement ERP procedures in line with company policies.
• Maintain comprehensive knowledge of EASA or CAA FTL regulations and crew planning.
• Collaborate with the maintenance department to coordinate scheduled and unscheduled maintenance events and MEL restrictions for both rotary and fixed-wing aircraft.
• Continuously monitor and adjust schedules to accommodate new demands and aircraft availability, ensuring maximum efficiency and profitability.
• Deliver exceptional customer service from initial enquiry through to post-flight follow-up.
• Ensure smooth day-of-flight operations by tracking flight status, catering, and other logistics, providing timely updates to customers as necessary.
• Respond proactively to client requests with clear and immediate communication via phone, email, and web-based platforms.
• Foster strong relationships with internal teams, external clients, and suppliers to facilitate seamless operations.
• Build and maintain relationships with customers and industry partners to enhance service delivery.
• Support senior management with business needs and special projects as required.
• Work closely with the client services team to ensure seamless flight execution.
• Resolve operational disruptions by implementing aircraft changes while prioritising customer needs and cost implications.
• Maximise fleet scheduling opportunities through the charter market when necessary.

• BA degree or equivalent from two-year college or technical school in a service and/or hospitality field is preferable but not essential.
• Experience working in Operations Control in a Rotary Operation is preferable but not essential.
• Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook).
• Knowledge of use and operation of standard office equipment.

• Must have the legal right to work in the United Kingdom.
• Good attention to detail and accuracy.
• Ability to work collaboratively in a team environment and adapt to a flexible schedule.
• Demonstrated knowledge of Flexjet Helicopters’ products and services, with the ability to interpret customer contracts.
• The ability to remain calm under pressure and effectively manage multiple customer requests in a challenging and demanding environment.
• Excellent interpersonal, verbal, written, computer, and presentation skills to perform the role to a high standard.

Clearly conveys a vision, directions, objectives, and strategies for his/her area in the organization and is able to obtain buy in or support to achieve these objectives.

The ability to…