ServiceNow Project Manager; Outside IR35 and DV cleared

Service Now Project Manager (Outside IR35 and DV cleared)

Free‑Work UK is seeking an experienced Service Now Project Manager to lead the deployment of Service Now solutions across multiple sites.

• Define scope and objectives:
  Establish clear goals, success criteria, and boundaries for the Service Now deployment.
• Develop project plan:
  Create timelines, milestones, dependencies, and resource allocation.
• Stakeholder alignment:
  Identify sponsors, key users, and IT leadership; ensure buy–in and communication.
• Risk management:
  
  Document risks, mitigation strategies, and escalation paths.
• Budget and resource tracking:
  Monitor costs, licenses, and staffing against plan.
• Vendor and partner coordination:
  Manage Service Now consultants, integrators, and third‑party providers.
• Quality assurance:
  Ensure testing, validation, and compliance checkpoints are met.
• Progress reporting:
  Provide regular updates to leadership and stakeholders on status, issues, and achievements.
• Cutover and go‑live readiness:
  Coordinate final deployment activities, rollback plans, and support coverage.
• Post‑deployment review:
  Conduct lessons learned, performance metrics, and continuous improvement planning.
• Future expansion and optimisation:
  Develop roadmap, vendor management, and further optimisation after go‑live.

• High level security clearance required; successful applicants must be cleared prior to appointment (minimum 18 weeks to obtain clearance).
• Experience managing Service Now implementations and cross‑functional teams.
• Strong communication, stakeholder management, and risk‑management skills.
• Demonstrated ability to deliver projects on time, within budget, and to agreed quality standards.

Seniority Level: Entry Level

Employment Type:

Full‑time
Job Function:
Project Management and Information Technology

Locations:
Reading, Surrey, Chessington, Fleet, Aldermaston, Winchester, Woking, Aldershot, Sunbury‑On‑Thames, Basingstoke