Farnham Integrated Care Services; FICS Manager

Farnham Integrated Care Services (FICS) Manager

The closing date is 01 January 2026.

The ideal candidate will be a strong, proactive and adaptable leader with a proven ability to balance strategic oversight and hands‑on operational management. They will be a detail‑oriented, forward‑thinking individual. Experienced and motivated, with a passion for healthcare for delivering high quality outcomes for patients and our partner practices. The FICS Manager will play a key role in managing the operational delivery and contractual responsibilities of Farnham Integrated Care Services.

They will design, embed and manage commissioned services, ensuring operational excellence, CQC compliance, and strong collaborative working across partner practices and external stakeholders. The role will line‑manage and support a team of clinical and non‑clinical staff.

Strategic and Operational Management – Oversee the planning, delivery, and evaluation of FICS services, contributing to strategic objectives and performance frameworks. Ensure smooth daily operations, drive innovation and efficiency, and coordinate cross‑practice projects and quality improvement initiatives.

Contract and Service Oversight – Manage contracts, SLAs, and commissioned projects, ensuring compliance, renewals, and performance reporting. Oversee appointment systems, gather and analyse patient and staff feedback, and maintain strong relationships with external providers. Ensure governance, audit requirements, and patient satisfaction monitoring are met.

Financial and Resource Management – Oversee budgets and financial planning, contribute to cost analysis and funding applications, and support accurate payroll processes.

People and Workforce Support – Lead recruitment, onboarding, and staff management, ensuring training compliance and performance reviews. Manage disputes, grievances, absence, and disciplinary processes while keeping up with employment legislation.

Governance and Quality Assurance – Ensure compliance with CQC standards, policies, and procedures. Oversee insurance, business continuity, complaints, investigations, and risk management.

IT, Data, and Reporting – Ensure accurate data capture and reporting, support digital transformation, and produce insights to inform decision‑making.

Farnham Integrated Care Service (FICS) is a federation offering services at the heart of Farnham Primary Care Network (PCN). Serving patients from our GP Practices, offering various clinical and non‑clinical NHS commissioned services. FICS offers both reactive and proactive care through urgent same‑day care services and integrated care management. See Farnham PCN website for further information.

The FICS Manager will play a key role in managing the operational delivery and contractual responsibilities of Farnham Integrated Care Services (FICS). They will design, embed and manage commissioned services, ensuring operational excellence, CQC compliance and strong collaborative working across partner practices and external stakeholders. The role will line‑manage and support a team of clinical and non‑clinical staff.

• Educated to Certificate of Higher Education. Qualification in Management desirable.

• Experience in healthcare, primary care, or service management
• Strong organisational, analytical, and communication skills
• Time Management
• Ability to manage multiple priorities and stakeholders effectively
• Leadership and team coordination skills
• Supervisory experience
• Proficiency in Microsoft Office and digital systems
• Financial and contract management awareness
• Experience working within a Primary Care Network or GP Federation
• Understanding of NHS contractual frameworks and service delivery
• Knowledge of PCN DES and ICB frameworks
• Experience with EMIS, Ardens, or NHS reporting tools
• Formal finance or procurement training

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Farnham Integrated Care Services Limited