Service Support Administrator

Location: Feltham

Job Type: Full-Time – onsite

We are looking for a Service Support Administrator to provide essential administration and warehouse support to our service department. This role is key to ensuring smooth operations within our Factory Service Centres and delivering excellent customer service.

If you’re ready to take on a dynamic, hands‑on role with a leading global brand, we’d love to hear from you!

• A Brand You Can Trust: Join a global leader in high‑performance power tools and outdoor equipment.
• Career Development: We believe in developing our people. With Makita, you’ll have access to ongoing training, career growth opportunities, and support to help you reach your full potential.
• Work‑Life Balance: We offer competitive salaries, benefits, and the opportunity to work with a team that values collaboration and flexibility.
• Be Part of the Team: Our culture is innovation, and a commitment to excellence—everything we do is driven by our commitment to our customers and products.

If you are detail‑oriented, committed to continuous improvement, we want to hear from you!

• Provide administration support for the Factory Service Centres.
• Create and manage customer repair jobs on ERP system within agreed timescales.
• Prepare and follow up on repair job quotations.
• Maintain the ASA database and FSC daily/monthly reporting data.
• Respond promptly to service‑related queries.
• Upload labour information on the Makita Warranty Claim system.
• Pick spare parts and pack repair jobs for dispatch.
• Ensure compliance with Health & Safety and Environmental policies.
• Contribute to a culture of continuous improvement and follow department processes.

• Strong administrative skills with excellent attention to detail.
• Good organizational and time management abilities.
• Proficient in Microsoft Office (Excel, Word) and ERP systems.
• Effective communication skills for handling customer queries.
• Ability to prioritize and manage time‑critical tasks.
• Awareness of Health & Safety standards.
• Desirable:
  Experience in service centre or repair administration, knowledge of spare parts management, and familiarity with warranty claim systems.
• Personal Attributes:
  Proactive, reliable, customer‑focused, adaptable, and a team player.

• Competitive salary and performance‑based incentives.
• Ongoing training and development opportunities to help you succeed in your role.
• A supportive and dynamic working environment with the chance to work alongside a passionate and experienced team.
• The opportunity to represent a market‑leading brand in a growing sector.

Apply now by sending your CV and cover letter. We look forward to hearing from you!

Makita UK Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.