Operations Coordinator

Freightserve recruitment are looking for a Operations Coordinator for a busy well-established niche Freight Forwarder based in the Feltham, Middlesex area.

The position is to provide the effective delivery of valuable cargo consignments for clients and provide excellent customer service.

Daily Duties:

- * Execution of operational tasks including handling daily imports, exports,

* customs clearance and deliveries as directed.

* Create, maintain and complete job shipment files on relevant in-house systems.

* Also create, maintain and complete hard copy files of these shipments. Ensure all relevant paperwork (Shipment request, AWB’s, security receipts etc) are kept within.

* Submit import and export customs entries in line with customer clearance instructions.

* Coordinate shipments with relevant UK and international vendors always ensuring proactive communications.

* Creation of relevant documents for all shipments, including AWB’s, guard sheets and other.

* Pack commodities according to company standards, ensuring they are secure, safe, and ready for transit.

* Collaborate with team members and other departments to meet daily shipping goals.

* Effective and proactive communications with the customer, providing full details of all stages of the shipment process

* Special projects and other reasonable tasks / duties as delegated by Operations Manager.

* Maintain meaningful vendor relationships ensuring security and service expectations are preserved.

* Escalate any major customer issues.

* Ensure Jobs are costed correctly on the system in a timely manner

* Feedback on job related cost variances as requested.

* Embrace new ways of working

Required Experience:

- * Previous experience of customs entries (imports or exports)

* Good working knowledge of customs procedures

* Experienced in Airfreight.

* Understanding of Cargowise

* Highest level of customer service.

* Strong verbal and written communications skills

* Hard-working with a can-do attitude.

* Availability to work a split-shift system Monday to Friday and the occasional weekend where required.

Working hours are Monday - Friday 8-4.30pm / 9-5.30pm

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry