Customer Care Coordinator

Customer Care Coordinator – Vertu Motors plc

Posted 4 days ago – be among the first applicants.

Vans Direct Newport

Vans Direct Limited is a leader in the UK van and commercial vehicle supply industry. We partner with over 15 renowned manufacturers and a range of finance entities to offer a seamless, one‑stop shopping experience for sole traders, fleet operators and more. Our operations are driven by an internet‑focused contact centre that encourages both collaboration and innovation.

The role is full‑time, permanent and based in our Newport office on the outskirts of Cardiff. Working Monday to Friday, 09:00 AM – 17:30 PM, the successful candidate will receive:

• Basic Salary: £25,539.06
• On‑Target Earnings (OTE):
  Up to £27,539.06

• Efficiently raise vehicle invoices, manage finance company payouts and organise deliveries.
• Maintain regular communication with customers and dealerships, providing updates on vehicle availability, discussing payment terms, addressing queries and confirming delivery details.
• Ensure accurate maintenance of internal spreadsheets and CRM systems.
• Handle customer complaints with professionalism, drafting appropriate responses and letters to ensure customer satisfaction.

• Outstanding written and oral communication abilities.
• High level of IT literacy.
• Excellent organisational skills, capable of managing multiple tasks under pressure.
• Keen eye for detail to ensure accuracy and quality in all tasks.
• Proven experience in managing and resolving customer complaints effectively.

As this role falls under FCA regulation, the successful applicant will be required to pass a Financial Adverse and Criminal check during the onboarding process.

• Generous Leave: 25 days of holiday, increasing with length of service, plus bank holidays.
• Rewards Platform:
  Cashback and discount offers at various retailers.
• Service Discounts:
  Preferential rates for vehicle and related services.
• Employee Purchase Scheme:
  Access to colleague purchase scheme.
• Share Incentive Plan:
  Participation in share incentive programme.
• Comprehensive Pension:
  Robust pension plan.
• Enhanced Family Leave:
  Superior maternity and paternity benefits.
• Continuous Learning:
  Ongoing training opportunities to develop your skills and advance your career.
• Positive Work Environment:
  Inclusive culture that values teamwork and innovation.
• Work‑Life Balance:
  Flexible working arrangements to support balance.
• Community Involvement:
  Opportunities to participate in charity initiatives.

Embark on a rewarding career journey with Vans Direct, where your growth and success are our priorities. Apply now and take the next step towards an exciting future with us!

Entry level

Full‑time

Other

Motor Vehicle Manufacturing