Support Engineer
Job in
Flower Mound, Denton County, Texas, 75027, USA
Listing for:
Taurus Technologies, Inc.
Full Time, Seasonal/Temporary
position
Listed on 2026-11-07
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Desktop Support
Job Description & How to Apply Below
Location: Taurus Technologies HQ (Flower Mound, TX) – In-Person
Job Type: Full-Time
Job SummarySupport Engineer I is the entry tier of Taurus Technologies' four-tier Support career path (Support Engineer I → Support Engineer II → Sr Support Engineer → Lead Support Engineer). This role provides guided technical support for AV systems, handling routine tickets and troubleshooting under the direction of more experienced Support Engineers.
Key Responsibilities- Provide prompt, professional customer support on routine service requests.
- Respond to service requests and follow up on open issues under guidance.
- Troubleshoot common AV system, hardware, software, and network issues.
- Guide customers through basic technical solutions over the phone.
- Document issues and resolutions in service tickets.
- Escalate complex issues to Support Engineer II, Sr, or Lead Support Engineers.
- Build knowledge of AV equipment and related IT systems.
- Stay current on AV technologies and best practices.
Skills and Abilities
- Developing knowledge of AV support, troubleshooting, or a related technical field.
- Basic knowledge of AV equipment and computer networks.
- Clear and professional communication skills.
- Ability to multitask in a fast-paced environment.
- AV or IT certifications (e.g., CTS, CompTIA Network+) a plus.
- High school diploma required or equivalent required.
- 0–2 years of AV or IT support experience.
- Associate's degree in Audiovisual Technology, IT, or related field a plus.
Full-time benefits include health, dental, vision & life insurance, 401(k) with company matching, paid time off and paid holidays.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).