Support Engineer
Job in
Flower Mound, Denton County, Texas, 75027, USA
Listing for:
Taurus Technologies, Inc.
Full Time, Seasonal/Temporary
position
Listed on 2026-11-08
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Desktop Support
Job Description & How to Apply Below
Location: Taurus Technologies HQ (Flower Mound, TX) – In-Person
Job Type: Full-Time
Job SummarySupport Engineer I is the entry tier of Taurus Technologies' four-tier Support career path (Support Engineer I → Support Engineer II → Sr Support Engineer → Lead Support Engineer). This role provides guided technical support for AV systems, handling routine tickets and troubleshooting under the direction of more experienced Support Engineers.
Key Responsibilities- Provide prompt, professional customer support on routine service requests.
- Respond to service requests and follow up on open issues under guidance.
- Troubleshoot common AV system, hardware, software, and network issues.
- Guide customers through basic technical solutions over the phone.
- Document issues and resolutions in service tickets.
- Escalate complex issues to Support Engineer II, Sr, or Lead Support Engineers.
- Build knowledge of AV equipment and related IT systems.
- Stay current on AV technologies and best practices.
Skills and Abilities
- Developing knowledge of AV support, troubleshooting, or a related technical field.
- Basic knowledge of AV equipment and computer networks.
- Clear and professional communication skills.
- Ability to multitask in a fast-paced environment.
- AV or IT certifications (e.g., CTS, CompTIA Network+) a plus.
- High school diploma required or equivalent required.
- 0–2 years of AV or IT support experience.
- Associate's degree in Audiovisual Technology, IT, or related field a plus.
Full-time benefits include health, dental, vision & life insurance, 401(k) with company matching, paid time off and paid holidays.
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