Senior Product Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Product Manager based in the United States.

This is an opportunity to lead product innovation at the intersection of technology, service design, and operational transformation in education and healthcare. You will own the platform experiences and systems that connect school districts with qualified clinicians, helping ensure students receive essential therapeutic services on time. By mapping complex workflows, eliminating operational bottlenecks, and developing intelligent matching and capacity management solutions, you will turn fragmented processes into scalable digital experiences.

You will combine automation, AI-enabled workflows, and human decision-making to improve efficiency while maintaining high standards for data privacy and clinical compliance. Working closely with engineering, design, and operational leadership, you will guide strategic initiatives from discovery through implementation and adoption. This role is ideal for a systems-oriented product leader who thrives in ambiguity, values measurable outcomes, and wants to make a meaningful difference in children's access to specialized education services.

• Lead end-to-end service blueprinting and journey mapping across school districts, clinicians, internal operations teams, technical systems, and third-party data flows to identify bottlenecks, dependencies, and opportunities for improvement.
• Conduct in-depth discovery with operational teams to understand existing practices, uncover undocumented workflows, diagnose root causes, and replace manual workarounds with scalable product capabilities.
• Define user needs and Jobs-to-be-Done (JTBD), designing intuitive internal tools that reduce cognitive load and improve the daily experience of non-technical users.
• Architect effective human-and-technology workflows, determining when algorithmic automation is appropriate and when human operators need decision‑support interfaces, exception queues, triage dashboards, and task‑management tools.
• Own product strategy and delivery for clinician‑to‑referral matching, caseload allocation, schedule optimization, and capacity management, balancing clinical availability and qualifications with school district requirements and timelines.
• Evaluate build‑versus‑buy opportunities and lead integration strategies involving enterprise platforms, scheduling solutions, internal systems, and data pipelines to create cohesive operational workflows.
• Identify and prioritize high‑impact AI opportunities, including generative AI, document parsing, and agentic workflows, to reduce manual data extraction and repetitive administrative tasks while maintaining FERPA compliance, clinical safeguards, and responsible data governance.
• Partner with Operations and Enablement teams to support implementation, change management, and adoption of new tools, establishing feedback loops and monitoring utilization and user sentiment after launch.
• Define and track product outcomes linked to operational efficiency, including fulfillment rates, capacity utilization, throughput, matching‑cycle times, and reductions in unstaffed referrals.
• Lead an agile engineering pod in close partnership with engineering and design leads, coordinating delivery across operational, clinical, marketing, and support stakeholders.
• Collaborate with senior operational leadership to align product priorities, resolve competing demands, and develop a roadmap that balances immediate service needs with long‑term scalability.
• Continuously evaluate product performance and operational feedback to refine workflows, improve adoption, and deliver measurable business and…