Operations Delivery Specialist; Smartsheet; Healthcare projects

Position: Operations Delivery Specialist (Smartsheet) - Healthcare projects
About Sellers Dorsey

Sellers Dorsey is a healthcare impact strategy firm focused on improving care access, quality, and outcomes for our nation’s most vulnerable populations. We work with providers, managed care organizations, state entities, and others, to design, implement, fund, and optimize sustainable programs that deliver maximum impact to underserved communities. Built on decades of experience in Medicaid, our team includes former state Medicaid directors, healthcare policy experts, health plan execs, and hospital leaders who know how to navigate the complexities of the system and find creative, impactful solutions that drive the greatest impact for the individuals and communities that need it most.

About

the Role

Sellers Dorsey is seeking an Operations Delivery Specialist who will support the day-to‑day execution of Product & Technology (P&T) engagements, including Design/Build analytics and visualization projects, SaaS application delivery, and state or regional initiatives that pair professional services with technology enablement. As the Operations Delivery Specialist working under the direction of the Associate Director, Operations & Delivery, you will keep project plans, status reporting, and resource information accurate and current, coordinate action items and hand‑offs across teams and help standardize how P&T runs delivery.

Success is measured by the accuracy and timeliness of delivery data, the consistency of project documentation and reporting, and how reliably the Specialist surfaces risks, blockers, and scope changes before they affect commitments.

Key Responsibilities Delivery Execution & Project Coordination:

• Coordinate day-to-day execution on assigned engagements: maintain project plans, track milestones and deliverables, and follow up on action items, dependencies, and deadlines.
• Maintain RAID logs (risks, actions, issues, decisions), change requests, and decision records, follow up with owners to keep items moving, and flag risks, blockers, and scope changes to the Associate Director early.
• Schedule and coordinate project meetings: prepare agendas and materials, capture and distribute notes and action items, and follow through on status.
• Apply P&T delivery standards for scheduling, estimation, change control, and tracking consistently across assigned work.

Smartsheet Management, Reporting & Dashboards:

• Build, update, and maintain Smartsheet project plans, trackers, reports, and dashboards that serve as the system of record for P&T delivery, including sheets, forms, workflows, automations, and templates that reflect current scope, timelines, and deliverables.
• Produce recurring status reports, RAG summaries, and milestone and capacity views for the Associate Director and P&T leadership.
• Check data for accuracy and consistency across sheets, reports, and dashboards, and correct issues at the source.
• Maintain column, naming, and report standards across work spaces.
• Maintain formulas and cross-sheet references, manage sharing and permissions, and troubleshoot basic configuration issues.

Cross-Functional & Client Coordination:

• Serve as a working-level point of contact between delivery teams and partners in Product, Finance, Legal, Growth, and Client Success.
• Coordinate stakeholder communications with internal and external partners: draft status updates and correspondence, prepare meeting materials, and follow up on commitments.
• Help carry post-sale handoffs and onboarding steps through to completion.

Process Documentation & Operational Improvement:

• Draft and maintain SOPs, templates, checklists, and playbooks that standardize delivery and operations work.
• Identify bottlenecks, redundancies, or gaps in existing workflows and bring recommendations for process, template, or tool…