Implementation Consultant

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy, including agriculture, construction, field services, transportation and manufacturing.

About

the role

Samsara's Mid‑Market Customer Success team advises and guides our customers, ensuring they adopt Samsara and continuously gain business value from our products. In this role, you will be part of our Implementation team, responsible for helping Mid‑Market customers deploy and adopt our IoT solutions for their fleet and industrial assets. You will own the customer relationship and ensure a successful deployment of Samsara's solution.

Your customers span the entire range of businesses that power our economy, including trucking and transportation, food and beverage, passenger transit, utilities, school buses and many others. This role requires exceptional customer‑facing communication skills, the ability to quickly understand a customer's business, and comfort explaining technology products to both executives and day‑to‑day users.

You should apply if

• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross‑functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won't be your last s Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper‑growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role, you will

• Be on the front‑lines and ensure our customers increase the safety, efficiency and sustainability of their operations with our IoT platform.
• Manage the deployment of Samsara technology to Mid‑Market customers, enabling customers to achieve quick time to value.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, participation, product adoption and account health.
• Run training sessions, demonstrate Samsara's technology and work through challenges with executives and day‑to‑day users across numerous use cases.
• Juggle multiple customer engagements in parallel and work cross‑functionally to deliver an exceptional experience for our customers.
• Deeply understand the Samsara platform's capabilities and explain them to customers of all types.
• Champion, role‑model and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally.

Minimum requirements for the role

• 2‑4 years of experience in a senior Customer Success, account…