ServiceNow - Sr Business Process Consultant
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IT/Tech
IT Business Analyst, IT Consultant, Business Systems & Technology Analysis, Change Management -
Business
Business Systems & Technology Analysis, Change Management
Job Description & How to Apply Below
Company Overview:
Req NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization
We are currently seeking a Service Now - Sr Business Process Consultant to join our team in Any, Texas (US-TX), United States (US).
Service Now Sr. Business Process ConsultantLocation: Remote (occasional travel as needed)
Work Authorization: U.S. Citizen; must reside and work within the U.S.
NTT DATA is seeking a highly motivated and experienced Senior Service Now Business Process Consultant with strong Business Analyst capabilities. This dual-role position is ideal for a professional who excels in both strategic process consulting and detailed business analysis, and who can lead client engagements from discovery through delivery.
The successful candidate will serve as a trusted advisor to clients, helping optimize Service Now implementations through process alignment, requirements gathering, stakeholder engagement, and organizational change support.
Key Responsibilities Business Process Consulting- Lead functional discovery sessions and process workshops to define client-specific business process solutions.
- Advise clients on Service Now implementation best practices across ITSM, ITOM, HRSD, CSM, and other modules.
- Develop process workflows, workshop presentations, training materials, and other client-facing collateral.
- Partner with IT leaders and process owners to drive organizational readiness and solution adoption.
- Capture and document business requirements, user stories, and business cases aligned with Service Now capabilities.
- Develop and maintain end-to-end process flows and perform gap analyses to support solution design.
- Create and execute test plans, facilitate User Acceptance Testing (UAT), and support go-live activities.
- Conduct client training sessions and develop user-friendly job aids to support platform adoption.
- Serve as the primary business liaison and trusted advisor throughout the project lifecycle.
- Facilitate stakeholder demonstrations and provide solution-focused recommendations to improve process efficiency.
- Collaborate with project leadership to ensure alignment between business objectives and technical solutions.
- 5-7 years of Service Now consulting experience with hands‑on expertise across multiple Service Now modules.
- 5+ years of business analysis experience, including requirements gathering, process mapping, and stakeholder engagement.
- Proven ability to facilitate client workshops and translate business needs into actionable solutions.
- 1-2 years of experience leading business process consulting engagements.
- 1-2 years of experience working within Agile environments and supporting Scrum teams.
- Strong communication, presentation, and stakeholder management skills.
Junior Level
- Certified System Administrator (CSA)
- At least one Certified Implementation Specialist (CIS) certification
Intermediate Level
- Certified System Administrator (CSA)
- At least one Certified Implementation Specialist (CIS) certification
Senior Level
- Certified System Administrator (CSA)
- One or more Certified Implementation Specialist (CIS) certifications
- Industry‑recognised certifications
- ITIL Foundation Certification
- Experience with large‑scale Service Now transformation initiatives.
- Strong understanding of IT Service Management (ITSM) and related business processes.
- Experience supporting enterprise‑level Service Now implementations.
- Ability to work independently in a remote consulting environment while managing multiple client stakeholders.
NTT DATA is a $30 billion trusted…
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