Sr. Mngr​/Associate Director, Process Design & Deployment

• Proficient in Salesforce reporting, including dashboard development

For our client, we are seeking a Sr. Mngr/Associate Director, Process Design & Deployment to join the team of a leader in the Pharmaceuticals & Biotech space.

This role will shape operational and technology-enabled process design for patient-focused programs, with a strong emphasis on workflow alignment, data readiness, and execution across cross-functional teams. You will partner closely with client-facing stakeholders and internal technology teams to translate business needs into scalable program designs. The position also supports end-to-end journey mapping, requirements documentation, and testing readiness to improve program performance and service delivery.

Location:

Remote

Compensation: $110,000 – $130,000 annually

• Consult with clients to design programs that align with technical workflows and business processes
• Analyze customer needs and system capabilities to provide effective solutions
• Support program operations by ensuring seamless integration and data migration
• Document and prioritize business and data requirements for projects
• Design and document the end-to-end patient journey for client discovery
• Ensure program design aligns with technical standards and workflows
• Assist in technical workflow creation and user acceptance testing

• Bachelor's degree and 8+ years of relevant experience in project or operations management
• Extensive knowledge of hub operations with nursing and reimbursement experience
• Direct experience liaising between client-facing and technology teams
• Strong Salesforce CRM experience, including user acceptance testing and hypercare support
• Proficient in Salesforce reporting, including dashboard development
• Experience in data mapping and migration
• Strong understanding of operational workflows and CRM

• Supportive work environment fostering personal and professional growth
• Opportunities to work with diverse teams across departments
• Involvement in impactful patient programs and services
• Access to advanced tools and technologies for operational excellence
• Flexibility in work schedule, including minimal travel as needed

Our client is an equal opportunity employer.