IT Field Support Technician

Position: IT Field Support Technician I

Location:

Arizona, Arkansas, Colorado, Nebraska, Nevada, Oklahoma, Texas, Utah, United States

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world's most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients.

With our global scale and deep expertise, you'll have the opportunity to do meaningful work, grow your career and make a real impact on people's health around the world. Together, we're improving health and improving lives.

Labcorp is seeking an IT Field Support Technician I to provide remote and field-based technical support for internal teams and external clients.

Location:

Arizona, Colorado, Texas, Arkansas, Oklahoma, Utah, Nevada, and Nebraska

Work Schedule:

This is a full-time, non-exempt (hourly) position assigned to a First Shift schedule, with standard business hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. in your local time zone. Business needs may occasionally require flexibility in work hours, including earlier, later, or additional hours, with reasonable notice provided when possible.

Work Authorization:
This position requires permanent authorization to work in the United States without employer sponsorship now or in the future. Sponsorship (including H-1B, OPT/CPT, EAD, or other temporary work authorization) is not available.

Job Responsibilities Help Desk & Technical Support

• Support the IT Help Desk phone queue and manage 30 or more inbound support calls per day.
• Provide technical support, troubleshooting, and issue resolution for hardware, software, network connectivity, and business applications.
• Resolve first-call issues whenever possible and document support activities in the ticketing system.
• Create and route tickets requiring advanced troubleshooting or specialized support teams.
• Utilize remote support tools to diagnose, troubleshoot, and resolve technical issues.

Client & End User Support

• Provide training, support, and troubleshooting assistance to internal users and external clients.
• Support Labcorp Link users through issue resolution, training, configuration assistance, and operational guidance.
• Deliver professional customer service while assisting users with technology-related questions and requests.
• Communicate technical solutions and status updates to users and stakeholders.

Systems & Infrastructure Support

• Support installation, maintenance, configuration, and troubleshooting of Labcorp hardware, software, and network systems.
• Assist with system integrations, equipment deployments, and technical implementation activities.
• Support security updates, system maintenance activities, and hardware lifecycle management initiatives.
• Track technology assets and maintain accurate documentation of support activities and equipment inventories.

Operational Support & Coordination

• Coordinate with internal IT teams to resolve technical issues and elevate incidents when appropriate.
• Maintain accurate ticket documentation, resolution notes, and service records.
• Support workflow continuity by following established IT support processes and service standards.

Field Services & System Installations

• Install, configure, maintain, and document Labcorp-owned hardware and technology assets for IOPs, PSCs, internal and client locations.
• Perform onsite system…