Technical Customer Support Engineer - EMEA

We are currently growing our support team at Click House, which provides excellent service to our customers around the world. We are seeking a Technical Customer Support Engineer to join our global Support Engineering team. We hope to find you ready to take on a variety of tasks related to our customers across EMEA, as well as more globally across the Americas, and APJ regions when support is needed or coverage overlaps.

This is a customer-facing role that will include interactions via chat, calls, Slack messages, and video meetings. You will be owning a wide variety of tasks: from triaging support tickets to user community support, helping with both pre- and post-sales customer activities, partnering with our Go To Market team with deeply technical aspects of POCs, and suggesting improvements to how we do things in Support s is a great opportunity for someone ready to roll up their sleeves and help us continue to provide excellent customer support to our rapidly growing user base.

• Supporting and guiding our Click House users, customers, and prospects via cases, chat, Slack, community, and meetings

• Develop solutions based on Click House Cloud and Click House open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training

• Work closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers

• Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers

• You will deliver excellent customer service as a first-line technical engineer and representative of Click House. Our Support Engineers provide professional response, on-call coverage, and guidance within the required Service Level Agreements ("SLAs") on technical cases that are opened via a ticketing system, email, Slack, chat, and/or phone

• You will build strong, trusted relationships with colleagues, customers, and partners

• Technical breadth and depth in Click House open-source or Click House Cloud, or in domains relevant to Click House, such as: SQL databases, OLAP, cloud-native SaaS, distributed systems

• Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer

• Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment

• Strong communication skills and the ability to work fully remote with reliable connectivity

• A mindset of teamwork, global engagement, empathy, and solving challenging problems

• A sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet

• The ability to build trusted relationships with colleagues, customers, and partners

• You are self-driven, curious, and eager to continuously learn and grow

• Experience with Click House

• Experience with OSS and open-source technologies, as a user, community member, or contributor

• Experience with Azure, GCP, or AWS

• Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others