Help Desk Analyst

Position: Help Desk Analyst I

“Join the Acme Brick Family”

Help Desk Analyst I

FLSA Status:
Non Exempt – Hourly

Acme Brick Company (a Berkshire Hathaway Company) is an organization of professionals in the manufacturing and building material distribution industry. We manufacture brick and distribute our own brick as well as brick and associated products manufactured by others. We operate in 13 states with a philosophy that we are much more than a brick manufacturer and distributor.

Summary

We are seeking a “best in class Help Desk Analyst I to support existing internal network/computer users. The ideal candidate will have general knowledge of all hardware, software and network components used by the company. Not only will your efforts allow us to achieve organizational efficiency, you will nurture the pleasant work environment our people love.

Essential Duties and Responsibilities (other duties may be assigned)

. This is a safety sensitive position*

• Resolve issues with associates regarding status and closure of incidents/requests
• Manage user account updates/password resets
• Assist in troubleshooting and resolving hardware, software and network problems
• Escalate issues to second and third level support teams
• Document procedures, FAQ’s, and inventory of assets

Skills and Experience Required for Success

• Knowledge of current Windows operating systems and current Microsoft Office software
• Knowledge PC hardware and software
• Knowledge of remote support and VPN
• Knowledge of imaging software, and active directory
• Knowledge of Helpdesk ticketing software

Competencies Required for Success

• Integrity
• Customer Service Orientation
• Teamwork
• Relationship Building
• Quality Focused

Education

• Associate degree or higher in Computer Science and at least 1 year of related field or relevant experience.

We are proud to be an Equal Opportunity/Affirmative Action employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

* Application may vary based on relevant state laws