Club Retail & Guest Experience Associate

Bluejack National is a private residential club for those who want to live in laid back luxury and we are committed to creating exceptional lifestyle experiences, one family, one member, one guest, and one employee at a time. If you are as passionate as we are to deliver on that promise, then Bluejack National may just be the place for you!

This job description will outline the essential responsibilities to the role. We do work as a team, and as such, you may also be asked to help in other roles or tasks, and it is expected that you are willing to assist.

SUMMARY Of Our Cultural Beliefs

Be Dependable.

I am loyal to the team and committed to the Bluejack mission and experience.

Integrity First.

I am accountable to be honest and always do the right thing.

Value People.

I empathize and respect others.

Speak Up.

I seek, listen and provide candid feedback to improve performance.

Empowerment.

I have the skills, resources and authority to create memorable experiences.

Be Remarkable.

I seek ways to be extraordinary and deliver a positive impact every day.

Essential Duties And Responsibilities

The essential functions include, but are not limited to the following:

• Demonstrates a high level of attention to detail
• Maintains strong organizational skills and reliability
• Consistently punctual and dependable
• Knowledge of golf operations and/or retail preferred
• Self-motivated with the ability to take initiative
• Works collaboratively and contributes positively to the team environment
• Open to feedback and committed to continuous improvement
• Service-focused with a genuine passion for delivering exceptional Member experiences
• Approachable, professional, and welcoming in all interactions
• Comfortable working in a dynamic, fast-paced environment
• Adaptable and open to change as the needs of the Club evolve
• Basic computer skills;
  Point-of-Sale (POS) experience is a plus
• Embraces and represents the Club’s culture and values
• Demonstrates a passion for hospitality and personalized Member service
• Treats Members, guests, and fellow team members with respect and professionalism

Minimum Qualifications (Knowledge, Skills, And Abilities)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Receive and process incoming merchandise accurately and efficiently
• Prepare and tag merchandise in accordance with Club retail standards
• Assist Members with scheduling tee times in a courteous and professional manner
• Respond to Member questions regarding the Club’s mobile app in a timely and helpful manner
• Maintain a clean, organized, and welcoming retail and work environment
• Process Member and guest purchases accurately using the Point-of-Sale (POS) system
• Serve as a reliable and supportive team member, assisting colleagues as needed to ensure a seamless Member experience

Education

High school diploma or equivalent required.

Approximate Schedule And Hours

Weekdays, weekends, and Holidays, schedule flexible as business dictates.

Additional Compensation

Soliciting gratuities from members or guests is strictly prohibited and may result in disciplinary action up to and including termination of employment. Gratuities include items such as cash, favors, gifts, tickets to events and other forms of non-financial compensation.

Bluejack Appearance And Grooming Standards

The ideal Bluejack candidate embodies our mission and cultural beliefs, demonstrating a genuine passion for hospitality. With authentic, heart-driven service, they help foster an atmosphere where members and guests can relax, recharge, and renew. Candidates…