Security Officer

Position: SECURITY OFFICER
Introduction

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Overview

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Responsibilities

• Adheres to all departmental and company policies and procedures regarding guest service standards.
• Provides continuous patrol by foot and vehicle of the racetrack surrounding areas owned by the company as needed to address any suspicious activity or other concerns.
• Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members.
• Addresses any type of medical situation on property and ensures proper emergency contacts are notified if necessary.
• Operates Security Dispatch as needed, including but not limited to maintaining key control, and maintaining all logs required in the Dispatch Center.
• Provides superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer.
• Assists leadership and prepares detailed reports on Security
• Related incidents that occur on company property.
• Attends all departmental, company, and safety/first aid training programs as scheduled.
• Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures.
• May assist in the handling of horses.
• Checks identification of all persons that appear to be under 21 years of age.
• Performs all other related and compatible duties as assigned.
• Maintains strict confidentiality in all company matters.

Requirements

• High school diploma or equivalent required.
• Must possess and maintain a driver's license.
• Must have or obtain TXRC and Level 2 Security licenses, CPR certification, and Bloodborne Pathogen training.
• Must be available to work nights and weekends.
• Excellent customer service, communication, conflict resolution, mediation, and organizational skills.
• Fluent in English, with strong writing skills and the ability to prepare clear, accurate reports.
• Proficient in Microsoft Office and able to maintain confidentiality and professionalism.
• Ability to identify and respond quickly to conflicts, handle emergencies, remain calm under pressure, and protect oneself and others in combative situations.
• Physically able to run on level surfaces and navigate stairs.
• Strong interpersonal skills with the ability to work collaboratively, resolve issues diplomatically, and maintain a proactive, high-energy approach.