Customer Sales and Service Representative
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Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Customer Success Management
Job Description & How to Apply Below
- Rockville, Maryland
Job : R-1103364
Apply prior to the end date:
December 5, 2026
You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work, and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world.
Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.
Our innovative solutions are constantly pushing the boundaries to impact the way people live, work, and play. So, it’s even more important to make it easy for our customers to do business with us and ensure every interaction is a positive one. You’ll be at the heart of our customer service operations as you deliver first-class customer service in every interaction.
In a fast-paced call center, you’ll be solving customer issues and acting as a salesperson, product guru, billing expert, and more. You’ll be the one on the front line to help us solve our customers’ challenges---and deliver on our promise of superior customer service.
Your responsibilities will include, but are not limited to:
Answering incoming calls from customers and responding to requests about installation, disconnection, changes to service, and Verizon products and services.
Identifying customer needs and proactively offering our products and services.
Contacting customers by phone or in writing concerning past due payments.
Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments and policy issues.
Verifying service order accuracy and completeness and making corrections/changes, as needed.
Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business.
You must live within 75 miles of the current reporting location for the life of the contract. We reserve the right to request your attendance at the office location for team huddles, meetings, etc.
When you join VerizonYou want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world.
Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.
Our innovative solutions are constantly pushing the boundaries to impact the way people live, work, and play. So, it’s even more important to make it easy for our customers to do business with us and ensure every interaction is a positive one. You’ll be at the heart of our customer service operations as you deliver first-class customer service in every interaction.
In a fast-paced call center, you’ll be solving customer issues and acting as a salesperson, product guru, billing expert, and more. You’ll be the one on the front line to help us solve our customers’ challenges---and deliver on our promise of superior customer service.
Your responsibilities will include, but are not limited to:
Answering incoming calls from customers and responding to requests about installation, disconnection, changes to…
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