Player Support Specialist Gaming Account with German and English

Position: Player Support Specialist for a Gaming Account with German and English

* Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.

About the Project

You'll be supporting one of the world's leading gaming companies and the creator of some of the most iconic multiplayer battle arena games. Your work directly impacts millions of passionate gamers worldwide.

Your Relocation Starts Here

• Relocation Bonus: €1,200 Gross (paid in 2 installments) - to support relocation and initial rent costs
• Up to 30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Plane Ticket from your location to Sofia
• Taxi transportation directly from the airport to your accommodation
• Welcome bonus -€1,500 Gross
• Fully Paid Training - comprehensive onboarding program
• Attractive Salary Package above average for Sofia

Why You'll Love It Here Work Environment

• Amazing TELUS Tower location - right in the heart of Sofia
• Modern personal gym with breathtaking 360° panoramic view
• Vibrant chill and gaming zones to recharge
• Join our German community and be part of an incredible, friendly team

Benefits & Perks

• 50+ benefits and services to choose from
• Additional health insurance
• Employee Referral Program:
  Refer your friends and earn bonuses
• Excellent career development opportunities

What You'll Do Player Support

• Assist players via phone, email, and chat in German and English
• Handle technical problems, billing, accounts, and gameplay queries
• Resolve cases efficiently and postpone (escalate) when needed
• Deliver empathetic, player-first solutions

Community Management

• Moderate community platforms and maintain a positive environment
• Identify trends and report issues to the appropriate teams
• Contribute ideas to improve our knowledge base and processes
• Help shape the player experience through feedback and insights

What We're Looking For Language Skills

• Fluent German
• Good English

Requirements & Skills

• Knowledge of Microsoft Outlook, Excel, and Internet tools
• Gaming experience - ideally you've played games and understand player culture

• Team player with excellent communication skills
• Empathy and genuine desire to help players
• Strong problem-solving abilities
• Flexibility to work rotating 24/7 shifts
  
  Openness to feedback and continuous improvement

About us:

TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,500 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.