Warranty Administrator

Our client, a well-established heavy equipment dealership, is seeking a detail-oriented and organized  Warranty Administrator  to join their team in the Fredericton, NB area.
This role is responsible for managing the warranty administration process, ensuring claims are accurately prepared, submitted, tracked, and reconciled. Working closely with service technicians, customers, manufacturers, and internal team members, the successful candidate will play an important role in supporting the day-to-day operations of the service department.
The ideal candidate will have previous warranty administration experience, preferably within the heavy equipment, agricultural equipment, construction equipment, or automotive industry. Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment are essential.

Key Responsibilities  Prepare, submit, track, and administer warranty claims, ensuring all documentation is accurate and submitted within required timelines.
Monitor warranty claims and reconcile payments, following up on outstanding or disputed claims as necessary.
Open, process, and close service work orders accurately and efficiently.
Coordinate with service technicians, customers, and internal departments to support daily service operations.
Assist with scheduling technician and customer appointments.
Review technician timecards and reconcile labour hours against completed work orders.
Answer incoming phone calls and respond to customer inquiries in a professional and timely manner.
Collect customer payment information and process payments as required.
Maintain accurate electronic records, warranty documentation, and service department files.
Provide general administrative support to the service department as needed.
Qualifications & Requirements  Previous experience in warranty administration is required.

Experience with in the heavy equipment, agricultural equipment, construction equipment, or automotive industry is preferred.
Strong organizational skills and exceptional attention to detail.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.

Experience with electronic record-keeping and service or work order management systems is an asset.
Strong time-management skills and the ability to manage deadlines and competing priorities.
Ability to work independently while contributing to a team-oriented environment.
Customer-focused approach with strong problem-solving and interpersonal skills.

The Ideal Candidate  The successful candidate will be organized, dependable, and comfortable working in a busy service department environment. They will understand the importance of accurate and timely warranty processing and be confident communicating with customers, technicians, and manufacturers to ensure claims are handled efficiently from initial submission through to payment.
Why Consider This Opportunity?  Opportunity to join an established heavy equipment dealership.
Work within a busy and supportive service department.
Varied administrative responsibilities with opportunities to utilize your industry knowledge.
Opportunity to contribute to the overall efficiency of service department operations.
If you have previous warranty administration experience and enjoy working in a fast-paced service environment, we would welcome the opportunity to hear from you!