Product Manager

Overview  Cvent is a leading meetings, events, and hospitality technology provider with more than 6,000+ employees and 34,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.

Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.
Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.
AI at Cvent:
Leading the Future  Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here.

Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.
Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.
We are seeking a Product Manager, reporting to the Group Product Manager, to help drive Cvent Passkey, our room block management solution. Passkey is a room-block and group hotel reservation platform for events. It brings room inventory, rates, attendee bookings, and reservation management together, so attendees can book as part of the event experience and reservations can flow to hotel systems.

By replacing spreadsheets, manual rooming lists, and back-and-forth with hotels with automated workflows and real-time reporting, Passkey helps organizers fill and manage room blocks with less effort and focus on delivering the event.
This role is for a product manager who understands, or is eager to master, how hotels contract and protect group business, and who is comfortable with data, integrations, and AI-assisted ways of working. You will work directly with customers, validate ideas with real prototypes, and own a defined area of the Passkey roadmap with support from senior product leaders.
In This Role, You Will   Own a defined area of the Passkey roadmap and a small set of KPIs (such as planner adoption and email quality/performance). Instrument them, report on them recurringly, and tie shipped work to measurable change.
Champion the voice of the customer and talk to customers frequently. Planners, third-party housing agencies, and hotel sales and reservations teams. Combine what you hear with usage and support data to shape priorities.
Run continuous discovery. Gather insights through interviews, support data, and usage analytics. Test assumptions, and bring working prototypes to customer conversations.
Manage backlog prioritization, sprint planning, and delivery cadence. Partner with Engineering, Design, and QA on backlog, requirements, and acceptance criteria.
Contribute to Passkey’s roadmap and strategy with the product leadership team, including monthly and quarterly planning.
Align…