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Office Administrator/ Coordinator Customer Service Rep

Service Writer

Job in Fredericton, New Brunswick, A3A, Canada
Listing for: Sansom-Equipment-Ltd
Full Time position Listed on 2026-10-28
Job specializations:
  • Customer Service/HelpDesk
    Office Administrator/ Coordinator, Customer Service Rep
  • Administrative/Clerical
    Office Administrator/ Coordinator
Salary/Wage Range or Industry Benchmark: 42000 - 56000 CAD Yearly CAD 42000.00 56000.00 YEAR

Job Description & How to Apply Below

Company Overview: Sansom Equipment is a leading provider of industrial machinery and equipment, specializing in high-quality products and exceptional customer service. We are committed to delivering innovative solutions to meet our clients' needs across various industries.

Position: Service Writer

Job Type: Full-time

Pay: Competitive salary based on experience

Benefits:

  • Health,dental, and vision insurance
  • Retirement savings plan
  • Paidtime off and holidays
  • Opportunities for professional development and advancement
  • Employee discounts on products and services

Responsibilities:

  • Service Scheduling: Coordinate service requests from clients and schedule appointments for technicians based on availability and urgency.
  • Client Communication: Serve as the primary point of contact for clients regarding service inquiries, updates, and resolutions. Maintain clear and effective communication to ensure customer satisfaction.
  • Dispatch Support: Assist in dispatching technicians to service locations,providing necessary information and resources for efficient job completion.
  • Parts Procurement: Coordinate with parts department to ensure availability of required parts for service appointments. Manage inventory levels andorder supplies as needed.
  • Documentation:Maintain accurate records of service requests, appointments, and job details. Generate reports as necessary to track service performance and identify areas for improvement.
  • Quality Assurance: Conduct follow-up calls or surveys with clients to gather feedback on service quality and identify areas for improvement.
  • Team

    Collaboration:

     Collaborate with service technicians, sales representatives, and other departments to streamline processes and enhanceoverall service delivery.
  • Administrative Support: Assist in administrative tasks such as billing, invoicing,and data entry to support efficient operations.

    • Qualifications:

    • High school diploma or equivalent; associate's or bachelor's degree preferred
    • Previous experience in customer service, dispatching, or related field preferred
    • Strong communication and interpersonal skills
    • Excellent organizational and time management abilities
    • Proficiency in Microsoft Office suite and scheduling software
    • Abilityto thrive in a fast-paced environment and adapt to changing priorities
    • Attention to detail and problem-solving skills

    Join our dynamic team at Sansom Equipment and play a crucial role in delivering exceptional service to our valued clients.

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